Technical Support

2 days ago

Gurgaon, Haryana, India Thotnr Consulting Full time ₹ 3,00,000 - ₹ 4,50,000 per year

About the Role:

We are looking for a skilled and customer-focused Technical Support Executive with a minimum of 2 years of experience in software technical support. The ideal candidate should have hands-on experience in MySQL and the ability to analyze and interpret data from dashboards to identify and resolve issues effectively.

Key Responsibilities:

  • Provide technical support and troubleshooting assistance to end-users for software applications.
  • Diagnose, investigate, and resolve software-related issues within defined SLAs.
  • Utilize MySQL to run queries, extract data, and assist in identifying root causes of technical issues.
  • Monitor and interpret system dashboards to identify anomalies, performance issues, and error trends.
  • Collaborate with development and QA teams to escalate and resolve complex issues.
  • Maintain detailed records of customer interactions, reported issues, and solutions in the ticketing system.
  • Provide periodic reports and updates to stakeholders on issue status and resolutions.
  • Participate in knowledge base creation and contribute to support documentation.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support for software products or SaaS applications.
  • Proficiency in MySQL (ability to write and execute queries).
  • Ability to read and analyze dashboards to identify issues or performance bottlenecks.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer-handling skills.
  • Familiarity with ticketing systems and remote troubleshooting tools.

Job Type: Full-time

Pay: ₹16, ₹37,969.41 per month

Work Location: In person

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