Chat Support Associate

2 days ago

Mumbai, Maharashtra, India Outpace Consulting Services Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Hiring for Leading ITES Company In Mumbai for Customer Support

Key Highlights:

1: Graduate/UG Fresher

2: Candidate Must Not Have Any Exams in the Next 6 Months

3: 24x7 Shifts

4: 5 Days Working

5: Transport as per Company Policy

6: Excellent Communication Skills

7: Immediate Joiners Preferred

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

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Key Responsibilities:

Responding to customer inquiries:

Answering questions about products or services, providing information, and offering guidance.

Resolving customer issues:

Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.

Providing support:

Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.

Managing customer interactions:

Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.

Recording and reporting:

Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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