Customer Support Executive

1 week ago

Gurgaon, Haryana, India Fixderma Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Name - Fixderma India Pvt. Ltd.

Job Location - Sector 54, Gurugram

5 Days working

Job Description:

Job Responsibilities

  • Manage large amounts of incoming phone calls, chats and emails.
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

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