Assistant Manager
2 days ago
JD : Assistant Manager (Online)
Position Summary
thinKitchen is seeking an experienced Assistant Manager - Online to lead and manage our online
channels, with a focus on business development, sales management, marketplace operations, and
customer relationship management. The ideal candidate will have prior experience in ecommerce
from a premium D2C brand, driving both strategy and execution for revenue growth.
Key Responsibility Areas
•
Business Development:
o
Identify and onboard new marketplaces to expand the companys online presence and
deliver the online AOP.
o
Ensure business growth through identification of potential marketplaces, negotiation of
commercials, target setting, onboarding.
•
Sales Management:
o
Plan and execute the Annual Operating Plan (AOP) to achieve sales targets through well-
defined sales strategies, product promotion, optimisation of listing for allocated platforms,
demand assortment and marketplace calendar management to improve AOV and
margin performance along with shortfall planning.
o
o
Collaborate with marketplace teams to explore opportunities for up-selling and cross-
selling.
Monitor and analyse platform performance, driving initiatives to reduce returns and
improve conversion rates.
•
Marketplace & Operations Management:
o
Implementing process - listing, hygiene check, discounts upload, timely filing of SPF claims
Coordinate with warehousing team for timely dispatch of orders to ensure account
health is maintained
o
o
Monitor customer after sales service including customer complaints / returns for
marketplaces
o
o
o
o
Monitor and report on performance metrices of platforms.
Ensure new launches within TAT, monitor and report on OOS for all marketplaces.
Co-ordinate with finance team for marketplace account reconciliation.
Coordinate with internal teams for smooth flow of business
•
•
Customer Relationship Management:
o
Develop and maintain strong relationships with key customers and online platform teams.
Address customer inquiries, complaints, and feedback to ensure high levels of
satisfaction.
o
o
Implement strategies for customer retention and loyalty, leveraging analytics and
customer data insights.
Reporting (D2D):
o
Track key performance indicators (KPIs) and generate weekly/monthly reports on sales,
marketplace performance, and inventory health.
o
Escalate critical business issues and ensure timely resolution to maintain business
continuity.
Private and Confidential
JD : Assistant Manager (Online)
People Management:
•
o
Guidance and support to team members as required.
o
Collaboration with internal teams for smooth flow of business.
Reporting Structure
•
Reporting To Head of Marketing & Brand Commerce
Qualification & Experience
•
•
Education: Graduation from any discipline
Professional Certifications: Amazon Advertising and Google Analytics certifications is good
to have
•
Experience: 5 7 years
Skills
•
Functional
o
o
Experience in ecommerce business development and sales with a D2C brand.
Hands-on expertise with ecommerce platforms and marketplace operations
(Amazon, Flipkart, etc.).
o
o
Relationship management (vendors, partners and other resources internal or external)
Familiarity with ecommerce platforms, content management systems, and analytical
tools.
o
o
Excellent with advanced Excel
Excellent analytical and problem-solving skills.
•
Personal
o
Strong written and verbal English communication
o
Self-driven and highly motivated
Other Details
•
•
Location Mumbai
CTC As per market standards
Private and Confidential
-
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