Client Servicing/ Account Manager

2 days ago

Mumbai, Maharashtra, India INK IN CAPS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking a seasoned Account Manager/ Client Servicing Executive with a strong background in client services to join our dynamic team. The ideal candidate will have a minimum of 3 years of experience in account management or client relations, demonstrating a proven track record of fostering client satisfaction and maintaining long-term relationships. Experience in an agency setting will be preferred.

Key Responsibilities

Client Relationship Management: Build and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.

Communication: Effectively communicate with clients and internal teams, presenting ideas and solutions clearly and professionally.

Client Satisfaction: Monitor client satisfaction levels and implement strategies to enhance the client experience.

Project Coordination: Oversee project timelines and deliverables, ensuring that all client requests are handled promptly and efficiently.

Reporting: Prepare and present regular reports on account status, performance metrics, and client feedback to senior management.

Problem Solving: Address client concerns and issues proactively, providing solutions in a timely manner.

Qualifications

Experience: Minimum of 3 years in account management or client services; agency experience is preferred.

Presentation Skills: Highly presentable with the ability to represent the company in a professional manner.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage clients effectively.

Client Focus: Strong commitment to client satisfaction and a proactive approach to service delivery.

Preferred Skills

Experience in [specific industry or sector, if applicable].

Proficiency in CRM software and Microsoft Office Suite.

Strong organizational and multitasking abilities.

Benefits

Competitive salary and performance-based bonuses.

Opportunities for professional development and career advancement.

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