Client Servicing Manager
3 weeks ago
Key Responsibilities
- Client Leadership & Strategic Thinking:
- Serve as the senior point of contact for clients and brand teams
- Lead strategic conversations with clients, advising on brand-building, integrated marketing and communication solutions and build strategy framework approaches presentable to brand teams
- Identify opportunities to grow existing accounts and drive business through strategic recommendations
- Drive campaigns for both existing brands & clients as well as new brand pitch strategy and approaches
- Team Leadership:
- Manage and mentor junior client servicing team members
- Foster collaboration between creative, strategy, media and production teams
- Operational Excellence:
- Ensure all client and brand deliverables are completed in a timely manner
- Oversee financial management of accounts, including forecasting & billing
Required Skills & Qualifications
- 6+ years of experience in account management & client servicing within an integrated or creative communications agency
- Strong understanding of brand strategy, omni channel consumer insights and audience behaviour trends mappings, cultural nuances shaping various consumer spectrum and generations, media, digital marketing and creative development
- Exceptional client servicing and relationship management skills
- Excellent communication, presentation and negotiation skills
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