Remote Desktop Support- ITIL Certified

2 weeks ago

Mumbai Pune, India Mount Talent Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

LOOKING FOR IMMEDIATE JOINERS ONLY.

Role: Remote Desktop Support

Experience : 5+ years

Notice Period: Immediate to 30 days

Location: Mumbai/ Pune

Responsibilities:

  • Candidate must know English.
  • Install, configure, and maintain computer systems, applications, and mobile devices.
  • Manage and update the desktop environment, including patches, updates, and security measures.
  • Develop and implement solutions to improve the end-user computing experience.
  • Create and maintain documentation for systems, processes, and procedures.
  • Train and assist users in utilizing computer equipment and software effectively.
  • Collaborate with IT teams and vendors to resolve complex technical issues.
  • Ensure compliance with company IT policies and security protocols.
  • Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
  • Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.
  • Administer and manage Apple devices using Mobile Device Management (MDM) tools like Jamf or Intune.
  • Deploy software updates, patches, and security configurations across Mac devices.
  • Provide technical support and training to end users for Mac systems and applications.
  • Collaborate with cross-functional IT teams to integrate Mac devices with existing systems and workflows.
  • Provide advanced technical support for end-user computing devices, including desktops, laptops, mobile devices, and peripherals.
  • Troubleshoot and resolve escalated issues related to hardware, software, and network connectivity.
  • Manage device configurations, updates, and security policies using tools like SCCM, Intune, or similar endpoint management systems.
  • Support onboarding and offboarding processes, including account setup and device deployment.
  • Collaborate with Level 1 support teams to ensure seamless issue escalation and resolution
  • Assist in the implementation of new technologies and upgrades to enhance the end-user experience.
  • Monitor system performance and provide recommendations for improvements.
  • Knowledge of networking fundamentals, including VPN, firewalls etc

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