
Delivery Head
6 days ago
The opportunity is to lead and assist in development, maintenance of Client and Custom Applications and contribute to technology and digital solutions across P&C industry segment
with a focus on Specialty and Commercial Lines insurance value chain
.
The key responsibilities are as follows:
• Own operational metrics around Client Satisfaction, People and Financials
• Develop POVs and proactive propositions for Quarterly and Monthly client governance
• Govern multiple technology projects, both greenfield and otherwise
• Govern and Track staffing and fulfilment for one large or multiple smaller client engagements
• Govern and Track visa readiness for one large or multiple smaller client engagements
• Hire new recruits from the open market via personal Referrals
• Run Managed Services engagement in an end-to-end fashion, across both Applications and Infrastructure domains
• Plan for managing Quality, Cost and Schedule parameters for large programs and projects
• Implement effective release and configuration management processes
• Support business development with Demos, POVs, POCs
• Assist and guide the team in defining technology architectures, participate in client driven ARBs
• Own financial metrics related to revenue growth and profitability
• Define annual budget for the relevant sub-domain or business unit region
• Plan, manage and control staff attrition levels
• Manage and run SDLC Audits, Security Audits, Assessments and 3
rd
party Certifications, which can be client driven, or by an independent entity or in-house
• Evaluate 3
rd
party tools and platforms related to P&C insurance and for SDLC purposes
• Assess risks and plan to mitigate them
Must Have:
• B.Tech./B.E. or M.Tech./M.E. from a recognized institute
• Prior hands-on work experience in IT services across Application Engineering and Infrastructure
• Minimum 20 years of experience in IT services
• At least 2-3 years of Onsite work experience in UK / Europe / ANZ / Singapore markets
• At least 10 years of experience working for Insurance clients, preferably P&C Specialty or Large Commercial lines, Life Insurance experience also counts
• Excellent spoken and written communication skills
• Have a broad understanding of UK / Europe / ANZ immigration norms and general guidelines
• Have a good working knowledge of one out of the Azure and AWS Cloud platforms
• Understand Agile development methodologies well
• A track record of leading successful client delivery engagements
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