Quality Customer Service Eng

5 days ago

Pune, Maharashtra, India Schaeffler Full time ₹ 12,00,000 - ₹ 24,00,000 per year

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Location: Bangalore
Your responsibilities:
The Customer Service Engineer is
responsible for handling customer, who maintains relationship with customer by giving proactive response.
The CSE position will be a leader of continuous improvement by giving on time response which help to improve customer satisfaction and overall profitability.

Core Responsibilities:
*Establishes a trustful relationship with the Customer Plant's Quality organization, engineering, line operators, logistic departments and Customers service organizations.

  • Manages the assigned Customer locations with proactive visits at a frequency agreed with the customer.
  • Operates as the direct contact and person to Customer complaints (not necessarily on site).
  • Provides feedback according to Customer requirements and timing to the manufacturing plants and if applicable to the BU's regarding quality/manufacturing issues.
  • Performs joint pre-analysis / pre-selection of parts at the Customer location / warranty centers, supports activities to reduce number of part returns and the related costs.
  • Coordinates the transfer of return parts from the Customer location / warranty center to the appropriate Vitesco production location and, if applicable, registers complained parts in the VQTS system.
  • Coordination of sorting, rework or re-flash actions at the customer facilities and implementation of immediate actions to minimize potential Customer disruption and related cost.
  • Coordinates and controls the activities of third-party Service providers in alignment with the Customer and the involved Vitesco BU's for control / sorting / re-flash activities.
  • Support of product changes, customer plant trial runs and safe launch activities at Customers facilities.
  • Systematic internal and external analysis and reporting of field data and KPI's to trigger appropriate activities to contain field issues and the implementation of corrective actions.
  • Negotiation of rates, parameters and if applicable technical factors and/or cost share with the assigned Customer.
  • Management and coordination of a Customer Service Engineer Team across multiple Customer locations within a assigned region.Your Education Qualifications:
  • 5+ years of experience in customer quality in the manufacturing environment
  • Mechanical or electrical engineering degree is preferred.
  • Travel required within area or region served.
  • Must be a proficient public speaker, presenter, and trainer.
  • Expert knowledge of automotive technology
  • Fluent English (written and spoken)
  • Very good PC knowledge (MS Office, VQTS, SAP)
  • Knowledge of Customer specific and Automotive analysis tools ( e.g. CAN, OBD )
  • Strong skills in relevant quality and statistical methods
  • Supervision and coordination skills, Negotiation and presentation skills

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