Client Relationship Manager

5 days ago

Navi Mumbai, Maharashtra, India Anzen Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Anzen Technologies Pvt. Ltd. is a leading cyber-security service provider that empowers organizations across several industries with state-of-the-art security services, cutting-edge solutions, and unprecedented expertise in Cyber Security, IT Governance, Risk Management, and Compliance.

JD - CRM

Role Overview:

As a Customer Relationship Manager, you will be the face of Anzen Technologies Private Limited for our clients both existing and potential. You will build long-term relationships, understand their business needs, ensure a high level of satisfaction, and help convert trust into continued collaboration.

Key Responsibilities:

• Manage and nurture relationships with existing clients.

• Ensure regular follow-ups, check-ins, and personalized engagement to enhance client satisfaction.

• Schedule and conduct regular review meetings with clients to understand their evolving needs and provide proactive solutions.

• Handle onboarding processes for new clients.

• Ensure smooth handovers from the sales team, and build rapport from day one.

• Host client lunches, attend industry events, and represent the brand externally.

• Maintain and track meeting schedules with internal teams and clients.

• Work closely with the sales and operations teams to develop and refine CRM strategies.

• Provide feedback to internal teams based on client experiences.

• Identify upselling or cross-selling opportunities based on client needs.

• Track client history, engagement frequency, feedback, and contract renewals.

• Act as a point of escalation for any client grievances and ensure resolution with speed and empathy.

• Stay updated on cybersecurity trends to have meaningful client conversations.

Skills & Qualifications:

• 1-3 years of experience in CRM, preferably in tech or cybersecurity sectors.

• Strong interpersonal and communication skills.

• Excellent organizational and calendar management abilities.

• Comfortable with client-facing interactions both formal and informal.

• Strategic thinker with a proactive mindset and a problem-solving approach.

• Ability to collaborate with internal teams especially sales and operations.

• Bachelors degree in Business Administration, Marketing, or a related field.

Notice Period- 30 days

Job Location- Mumbai

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