F&B Executive

23 hours ago

Mumbai, Maharashtra, India BDC Eatopia Global Hospitality Full time

Job Title: Food & Beverage Executive

Location: Borivali, Chembur, and Lower Parel

Reports to: Assistant Restaurant Manager / Restaurant Manager

Experience: 2–3 years in F&B Service / Restaurant Operations

Employment Type: Full-time

Job Purpose

As an F&B Executive at Malgudi Café, you will play a key role in ensuring smooth front-of-house operations. You will act as a bridge between guests, service staff, and the kitchen to deliver a seamless dining experience. The role demands strong operational oversight, people skills, and the ability to handle high-pressure service hours with grace and efficiency.

Key Responsibilities

Guest Service & Experience

  • Welcome guests warmly and ensure prompt seating and menu explanation
  • Maintain high standards of guest interaction, service delivery, and satisfaction
  • Proactively address guest concerns or complaints, ensuring quick and courteous resolution
  • Collect guest feedback and relay suggestions to the management team

Operational Coordination

  • Supervise service flow between the kitchen, barista counter, and service staff
  • Conduct regular floor checks to ensure food quality, hygiene, and table setup standards are maintained
  • Track and ensure timely service of orders and accurate presentation of dishes
  • Support shift planning and assign duties to stewards and service associates

Upselling & Product Knowledge

  • Maintain thorough knowledge of the menu, including ingredients and special promotions
  • Train staff on upselling techniques for beverages, desserts, and chef specials
  • Suggest food and beverage pairings to enhance the guest experience

Inventory & Station Management

  • Ensure sufficient availability of cutlery, crockery, water bottles, menu cards, and service linens
  • Coordinate with stewarding and kitchen teams to maintain stock rotation and cleanliness
  • Report any equipment damage or maintenance requirements

Team Guidance & Hygiene

  • Guide stewards and servers on grooming, behaviour, and customer service etiquette
  • Monitor cleanliness across dining and waiting areas, ensuring compliance with hygiene protocols
  • Support pre-opening and closing checklists for the floor team

Requirements

  • Diploma or Degree in Hotel Management / F&B Service or related field
  • Minimum 2 years of relevant experience in a casual dining, premium café, or hotel setup
  • Strong interpersonal and communication skills in English and Hindi
  • Ability to manage service during high footfall and busy hours
  • Leadership qualities with a guest-first attitude
  • Knowledge of POS systems and basic order tracking preferred

Job Type: Full-time

Pay: ₹25, ₹27,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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