Workforce Management

Company DescriptionDirectionWay, an initiative by Galleon Consultants, promotes practical learning for students and working professionals. We implement research-based teaching techniques that create dynamic learning environments centered on learner choice. Our learning model emphasizes the 5 c's: Creativity, Communication, Critical Thinking, Choices, and...

What you will doThe External Workforce Manager is responsible for supporting the management and coordination of the organization's external workforce in partnership with our Master Service Providers (MSP), including contingent workers, independent contractors, vendors, and service providers. This role ensures compliance with company policies, legal...

Leading Big 4What You'll be doing:Develop and implement workforce planning strategies to align with organizational goals and objectivesAnalyze workforce trends and data to forecast future staffing requirementsCollaborate with HR and business leaders to identify skill gaps and develop solutions to address themDesign and implement talent acquisition and...

Workforce Management (WFM) Lead ( NIGHT SHIFT)PERSON HAVE TO WORK IN NIGHT SHIFTAbout the RoleWe are seeking a detail-oriented and strategicWorkforce Management (WFM) Leadto oversee workforce planning, forecasting, scheduling, and performance analysis. This role is critical in ensuring optimal staffing levels, efficient resource allocation, and data-driven...

Workforce Management (Forecasting)Date – Location – Remote IndiaTiming - Shift Timings - US Time (9 hours shift between 7AM-7PM EST)Req ID A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule...

WFM - RTA (Real Time Adherence)A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day...

WFM - Capacity PlanningIn Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.Key responsibilities of a WFM long-term forecasting role:Analyzing historical...

Greetings from 3GHR ServicesWe are Hiring for "Workforce Management Analyst"Role: Workforce Management Analyst - (BPO/KPO)Experience: 1+ YrsQualification: GraduationSalary: Upto 5.0 LPALocation: Uppal, Hyderabad5 Days Working, Night Shifts2 Way Cab ProvidedJob SummaryThe Workforce Management (WFM) Analyst – Inbound Operations is responsible for ensuring...

Position: Scheduling Analyst Location: Gurgaon, Haryana OR Pune, Maharashtra (Work from Office) Experience: 2.5+ WFM/scheduling experience preferred Qualification: Graduate We're hiring a Scheduling Analyst to join our Workforce Management team! In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and...

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as...