Workforce Management Analyst

3 weeks ago

Pune, India Aptino, Inc. Full time

Position: Scheduling Analyst Location: Gurgaon, Haryana OR Pune, Maharashtra (Work from Office) Experience: 2.5+ WFM/scheduling experience preferred Qualification: Graduate We're hiring a Scheduling Analyst to join our Workforce Management team In this role, you'll be responsible for creating efficient schedules, maintaining WFM system accuracy, and analyzing staffing data to support operational performance. Key Responsibilities: ✔ Create and manage staff schedules using IEX ✔ Analyze workforce data and generate reports (e.G., intraday, shift bids) ✔ Collaborate with operations and HR for hiring, transfers, and planning ✔ Ensure accurate logging of exceptions, breaks, leaves, and holidays ✔ Present key WFM insights in reviews and onboarding sessions Must-Have Skills: Strong experience of IEX experience in Erlang calculation Understanding of scheduling rules (single/multi-skill, weekly/daily) Excellent analytical and communication skills Thanks and Regards, Shailendra Jha Aptino, Inc.

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