Sales Team Lead

5 days ago

Navi Mumbai, Maharashtra, India Computer Age Management Services (CAMS) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The duties and responsibilities of a Call Center Team Leader include:

  • Leading and managing a team of call center operators
  • Monitoring and evaluating operator performance, providing learning or coaching opportunities, and taking corrective action, if necessary
  • Determining and communicating the call centers goals and deadlines to team members
  • Preparing and delivering performance reports for upper management
  • Ensuring that clients are satisfied and service level agreements (SLAs) are met
  • Participating in the recruitment and hiring process of new call center operators
  • Conducting regular team meetings and creating an open-communication environment
  • Managing the flow of inbound or outbound calls
  • Addressing and resolving customer complaints and issues in a timely and empathetic manner
  • Implementing strategies to improve quality and productivity
  • Training and onboarding new team members to ensure understanding of processes and practices
  • Training and on boarding new team members to ensure understanding of processes and practices

Communication Skills

  • Strong ability to present complex data in a clear, concise manner.
  • Proficiency in understanding and addressing stakeholder requirements.
  • Excellent written and verbal communication skills.

Analytical Skills

  • Strong problem-solving and critical-thinking abilities.
  • Ability to analyze large datasets and identify trends or anomalies.

Educational Qualifications

  • Bachelors degree

Experience

  • Experience TL on paper
  • Work Environment:
  • Full-time role, typically in an office.
  • Collaboration with cross-functional teams and regular interaction with senior management.
  • Work shift-
  • 5 days working
  • General shift timing

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