Assosicate Customer Support Engineer

5 days ago

Chennai, Tamil Nadu, India Kaleris Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will:

  • Support and troubleshoot software applications
  • Manage customer cases/issues to resolution
  • Verify, reproduce and isolate faults reported by the Customer(s)
  • Answer customer questions; perform detailed investigation work to be carried out in order to provide an answer
  • Serve as customer advocate throughout the customer lifecycle
  • Must be willing to work in shift based on business need
  • Analytical approach and interest in solving difficult problems and strong technical and troubleshooting skills
  • Ability to learn and adopt new technologies and services
  • Account management work on assigned accounts such as conducting conference calls, case reviews, assist with project go-lives and other account related opportunities
  • Must be willing to travel based on business needs and have the ability to work extended hours under tight deadlines to successfully meet objectives

Requirements

  • B.E / B.Tech in Computer Science or IT related disciplines with cumulative GPA 7.5 or higher
  • Excellent written and assertive oral communications skills in English
  • A strong and inherent desire to serve Customers
  • Detail oriented, hardworking and self-motivated
  • Able to multi-task and successfully meet objectives
  • Strong leadership and organizational skills
  • Able to work extended hours under tight deadlines

Optional Qualifications

  • Hands on experience with Java Programming
  • MS SQL Server, ORACLE Databases
  • Knowledge of relational database structures, web-based enterprise solutions and technologies
  • Experience with Windows server including clustering and VMWare
  • Networking technologies especially TCP/IP, Linux (or other flavor of UNIX)

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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