Customer Support Engineer

Job Description:Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions...

Job DescriptionThe Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will:Support and troubleshoot software applicationsManage customer...

Job Description:The Support Engineer works directly with Kaleris/Navis customers supporting our Terminal Operating System (TOS) products like N4, Master Terminal and Octopi, manages customer accounts and works as part of a team providing technical solutions globally. As a Support Engineer you will:Support and troubleshoot software applicationsManage customer...

Core Responsibilities:Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.Flexibility to work in morning and afternoon shiftsNeed to analyze trends, test and train the DevRev bot regularlyEducate and Empower DevRev usersBe the technical expert and answer product questions to take...

Role & responsibilitiesResponsible for handling customer inquires and complaints professionally and efficiently.Ability to process customers orders and payments accurately and in a timely fashion.Maintaining accurate and up-to-date customer records and documentation.Handling incoming and outgoing mail and deliveriesEvaluating the quality of all services and...

Job Role:L2 - Desktop Support EngineerExperience :1 yearsBudget :17k to 20k as a take homeLocation:Chennai / GurugramFlexible to work in rotational shift with 5 days workingRoles and Responsibilities:-Hands on experience in Active Directory- user id (Addition / Deletion / Disable)-OS installation and in Bit locker encryption Assembling-Hardware upgradation...

Responsibilities and Duties:Person responsible for this role will be core to our company's philosophy of delivering timely, prompt and efficient service to our Channel Partners and Corporate Customers.Core responsibility involves registering service calls and responding to customer's query with regard to service delivery.Ensure highly satisfactory...

Responsibilities:Respond to customer inquiries via email, chat, and phone in a timely and professional manner.Troubleshoot and resolve technical issues for our external products or escalate them to the appropriate team when necessary.Document customer interactions, feedback, and solutions accurately in the support service desk, reporting findings to the...

About The Role   Support Team - About The Role   Requirements- Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.- Hands-on experience with ticketing tools and documentation tools.- Ability to diagnose and troubleshoot basic technical issues.- Familiarity...

DescriptionSupport Team - Job DescriptionRequirements:Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role.Hands-on experience with ticketing tools and documentation tools.Ability to diagnose and troubleshoot basic technical issues.Familiarity with desktop...