Customer Relationship Manager

2 weeks ago


Sadashivanagar Bengaluru Karnataka, India Aviyana Ventures Pvt Ltd Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Title: CRM Process Champion

Department: Sales & Marketing

Location: Bangalore

Reports To: Sales & Marketing Head

Employment Type: Payroll

CTC: ₹5 LPA

Key Responsibilities:

  • CRM Process Optimization
  • Streamline and enhance CRM workflows for improved customer experience and efficiency.
  • Identify process gaps and implement automation and personalization best practices.
  • CRM System Management
  • Manage daily CRM operations ensuring data integrity and accuracy.
  • Coordinate with IT and cross-functional teams for CRM integration with business systems.
  • Monitor system performance and recommend enhancements.
  • Data Management & Reporting
  • Ensure accurate data collection, tracking, and analysis across touchpoints.
  • Generate reports and insights on customer engagement and retention metrics.
  • Support business decisions with actionable CRM insights.
  • Collaboration & Communication
  • Work closely with marketing, sales, and customer service teams to align CRM processes.
  • Conduct training sessions and provide support on CRM best practices.
  • Customer Segmentation & Personalization
  • Support segmentation strategies for targeted campaigns and personalized outreach.
  • Collaborate with marketing teams to leverage CRM data for customer engagement.
  • Process Documentation
  • Maintain updated documentation of CRM processes, workflows, and training materials.

Required Skills & Qualifications:

  • Bachelor's or Master's in Business Administration (BBA/MBA).
  • Minimum 5 years of experience in CRM management or process improvement roles.
  • Strong analytical and reporting skills.
  • Good understanding of CRM software and integration.
  • Excellent communication skills in English; proficiency in Kannada and Hindi preferred.

Additional Details:

  • Assets Provided: Laptop and SIM
  • Gender Preference: Any
  • Languages Required: Kannada, English, Hindi

Job Types: Full-time, Permanent

Pay: Up to ₹500,000.00 per year



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