Customer Relationship Executive

3 days ago

Bengaluru Karnataka, India JAYASHREE SPUN BOND Full time

**Job Title**: Customer Relationship Executive
**Company**: Jayashree Spun bond
**Location**: Bangalore

**Job Type**: In office
**Salary**: 4.10 LPA

**Job Summary**:
**Key Responsibilities**:

- Act as the lead point of contact for major clients, ensuring high levels of customer satisfaction and retention.
- Build and nurture strong, long-term client relationships through regular communication and a deep understanding of customer needs.
- Address and resolve customer concerns or issues in a timely and professional manner.
- Develop and execute customer retention strategies that align with company goals.
- Analyse customer data and feedback to identify opportunities for improvement in service delivery.
- Collaborate cross-functionally with internal departments to ensure the seamless delivery of solutions and services to clients.
- Manage client onboarding processes, ensuring smooth transitions and a positive customer experience.
- Provide detailed reports and insights to senior management regarding client needs, challenges, and satisfaction levels.
- Proactively identify and pursue upselling and cross-selling opportunities to increase client value.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent work experience).
- A minimum of 5 years of experience in customer relationship management, account management, or a similar role.
- Demonstrated success in managing high-profile or complex customer accounts.
- Exceptional interpersonal and communication skills, with a strong ability to build rapport and trust with clients.
- Strong analytical skills and the ability to interpret customer data and trends.
- Proficiency in CRM software and advanced knowledge of Microsoft Office Suite.
- Excellent problem-solving and conflict resolution abilities.
- Strategic thinking and the ability to identify new business opportunities.

**Preferred Qualifications**:

- Experience in CRE is highly desirable.
- Prior experience leading customer relationship teams or projects.
- Certification in Customer Relationship Management (CRM) or related fields is a plus.

**Package**
- CTC: Starts from 4.10 LPA depending upon the experience and work efficiency.

**Perks and Benefits**:
Performance bonus

Sales incentives

Training Bonus

New business leads incentives

Retention Bonus.

**ANY QUERIES DO FEEL FREE TO CONTACT +91 95145 81122 (9.30AM - 6.30PM)**

**Job Types**: Full-time, Fresher, Permanent

**Benefits**:

- Health insurance
- Provident Fund

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹37,330.10 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9514581122

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