Customer Relationship Executive

15 hours ago

Bengaluru Karnataka, India Truce titanium Taurus Full time

Position Overview: We are seeking a dedicated and results-driven Executive to join our

In this role your primary responsibility will be to onboard

customers onto One Health programs through personalized interactions and ensure high

renewal rates. Your role will play a crucial part in setting the right expectations, customizing the

plan to suit customer needs better, directing them to relevant other services and eventually

retain them and ensure plan renewals.

Key Responsibilities:

- Customer On boarding: Assist in the smooth on boarding process of new subscription

members, ensuring they understand the value proposition and features of their chosen

subscription.
- Renewals: Secure timely renewals by working closely with customers to demonstrate

the ongoing value of our subscription services.
- Customer Engagement: Proactively reach out to customers via calls and other

communication channels to understand their needs, address their concerns, and build a

rapport that reinforces their loyalty to our brand.
- Proactive Up selling: Identify opportunities for up selling and cross-selling additional

services or products to increase average revenue per customer, tailoring

recommendations based on customer needs and preferences.

Key Performance Indicators (KPIs):

- Renewal rate: Maintain high Renewal rates by consistently delivering exceptional

customer experiences and addressing customer concerns effectively.
- Average Revenue per Customer: Contribute to the growth of average revenue per

customer by identifying up selling and cross-selling opportunities and promoting

relevant offerings.

Qualifications and Skills:
Bachelor's degree in a relevant field with 2 years of experience
- Proven experience in customer success, account management, or related roles,

preferably within a B2C subscription-based model.
- Excellent communication skills, both verbal and written.
- Empathetic and customer-centric approach with the ability to build strong customer

relationships.
- Strong problem-solving skills and the ability to think critically and creatively.
- Familiarity with healthcare industry trends and services is a plus.
- Proficiency in CRM software and Microsoft Office Suite.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7204285205

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