Customer Relationship Management Executive

3 weeks ago

Bengaluru Karnataka India, Karnataka Mana Projects Pvt Ltd Full time

CRM Executive – Mana ProjectsAbout UsMana Group is on an exciting transformation journey, poised to cross ₹3,000+ Cr in project value Mana Projects is a prominent real estate developer based in Bengaluru. Established with a strong commitment to quality, innovation, and customer satisfaction, emerging as one of the top builders in the region. Mana Projects focuses on delivering high-quality residential projects, emphasising architectural finesse, sustainable practices, and timely delivery.Job Title : CRM ExecutiveLocation : Kadubeesanahalli, BengaluruEmployment Type : Full-timeWorking Days : 6 days a weekOffice Hours : 10 AM – 6 PM ( may differ based on business requirements )Required Domain Experience : 1 to 4 yearsRoles & Responsibilities> Build strong customer relationships through engagement and timely query resolution.> Provide regular project updates to customers and ensure they stay informed.> Encourage customer referrals by offering incentives and privileges.> Collect and publish customer testimonials on websites and property-related portals.> Handle customer escalations and ensure timely resolution.> Enhance customer service policies and strategies for enhanced service delivery.> Handle post-booking queries, allotment letters, agreements, and processing cancellations.> Coordinate with the legal team to ensure seamless documentation and compliance.> Work with the technical/site teams to facilitate a smooth handover process.Key Skills & Requirements> Strong communication and interpersonal skills.> Ability to handle customer queries and resolve escalations effectively.> Experience in customer engagement and relationship management.> Good understanding of real estate customer service processes.> Proficiency in ERP / CRM software and Microsoft Office Suite / Google Sheets.Employee Benefits at Mana ProjectsEmployee Provident FundHealth insuranceProfessional GrowthEmployee RecognitionWhy Join Us ?At Mana Projects, we believe in delivering excellence not just in our projects but also in our work environment. As a CRM Executive, you will play a key role in ensuring customer satisfaction and building long-term relationships with our valued clients.

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