Customer Relations Manager

9 hours ago

Hyderabad, Telangana, India Vajra Infra Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Client Background:

Vajra is a trusted real estate brand known for developing high-quality residential communities across Hyderabad. With a strong focus on better living, thoughtful design, and long-term value, Vajra continues to create spaces where families can grow and thrive.

Designation: Customer Relations Manager

Responsibilities:

  • Act as the single point of contact for customers after booking.
  • Manage welcome calls/emails and onboarding of newly booked customers.
  • Ensure timely issuance of booking forms, allotment letters, and agreements for sale.
  • Coordinate with finance team for payment collections and track customer payment schedules.
  • Assist customers with loan documentation, bank coordination, and approvals.
  • Provide regular updates to customers on project construction status, milestones, and possession timelines.
  • Track customer issues/complaints and ensure resolution by coordinating with the concerned teams.
  • Organize site visits, possession formalities, and property registration processes.
  • Maintain CRM records and generate periodic reports on payment status, pending documents, and customer satisfaction.
  • Ensure customer delight through constant follow-up and relationship management until handover and beyond (e.g., warranty period, maintenance queries).

Skills:

  • Strong communication & customer-handling skills
  • Good coordination and follow-up abilities
  • Knowledge of basic real estate documentation
  • Familiarity with loan processing & bank coordination
  • Proficiency in CRM tools & MS Office
  • Problem-solving and attention to detail

Requirements:

  • 1–3 years of experience
     in customer relationship management, customer support, real estate CRM, or similar roles
  • Experience in 
    real estate industry
     is a plus
  • Familiarity with 
    loan processing
    , 
    bank coordination
    , and 
    property registration
     preferred
  • Ability to handle 
    field visits
    , 
    site coordination
    , and customer meetings when required
  • Proficiency in MS Office and CRM tools
  • Strong communication skills and customer-handling experience

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