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Customer Care Management

2 weeks ago

Hyderabad, Telangana, India Epitome Projects Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

We are looking for an experienced and customer-focused Customer Relationship Management (CRM) to manage and enhance our client relationships throughout the real estate transaction process. The CRM will act as a key liaison between customers and internal teams, ensuring high levels of customer satisfaction, resolving issues promptly, and supporting sales conversions and after-sales service.

Key Responsibilities:

  • Serve as the main point of contact for clients from booking to possession and post-possession.
  • Build and maintain long-term relationships with customers to ensure repeat business and referrals.
  • Ensure timely updates to customers regarding payment schedules, documentation, project progress, and handover timelines.
  • Address and resolve customer concerns, complaints, and queries in a professional and timely manner.
  • Coordinate with internal departments (sales, accounts, legal, and projects) to provide accurate information and seamless service to customers.
  • Maintain detailed records of interactions, transactions, and follow-ups through CRM software.
  • Support documentation, agreement execution, registration, and possession handover processes.
  • Organize and manage customer site visits, walkthroughs, and handover events.
  • Collect customer feedback and analyze it to recommend service improvements.
  • Assist in collection follow-ups and ensure timely payments as per the agreed schedule.
  • Manage customer loyalty programs and build strategies to improve satisfaction and engagement.