Customer Relation Management(CRM)
2 weeks ago
Job Summary:
We are looking for an experienced and customer-focused Customer Relationship Management (CRM) to manage and enhance our client relationships throughout the real estate transaction process. The CRM will act as a key liaison between customers and internal teams, ensuring high levels of customer satisfaction, resolving issues promptly, and supporting sales conversions and after-sales service.
Key Responsibilities:
- Serve as the main point of contact for clients from booking to possession and post-possession.
- Build and maintain long-term relationships with customers to ensure repeat business and referrals.
- Ensure timely updates to customers regarding payment schedules, documentation, project progress, and handover timelines.
- Address and resolve customer concerns, complaints, and queries in a professional and timely manner.
- Coordinate with internal departments (sales, accounts, legal, and projects) to provide accurate information and seamless service to customers.
- Maintain detailed records of interactions, transactions, and follow-ups through CRM software.
- Support documentation, agreement execution, registration, and possession handover processes.
- Organize and manage customer site visits, walkthroughs, and handover events.
- Collect customer feedback and analyze it to recommend service improvements.
- Assist in collection follow-ups and ensure timely payments as per the agreed schedule.
- Manage customer loyalty programs and build strategies to improve satisfaction and engagement.
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