Customer Care Executive

12 hours ago

Hyderabad, Telangana, India Shriram Life Insurance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Description Customer Care Executive (Call Centre)

Position Title: Customer Care Executive

Department: Customer Service / Call Centre Operations

Reporting To: Team Leader / Assistant Manager Customer Care

Location: Hyderabad HO, Gachibowli

Employment Type: Full-time / Permanent

1. Job Purpose

To handle inbound and outbound customer interactions efficiently, ensuring excellent customer service and resolution of queries within defined turnaround times (TAT). The role focuses on maintaining customer satisfaction, brand loyalty, and compliance with company service standards.

2. Key Responsibilities

  1. Customer Interaction & Query Resolution

  2. Handle inbound/outbound calls, emails, and chat interactions professionally.

  3. Understand customer needs and provide accurate information about products, services, and processes.
  4. Register and resolve customer queries, requests, and complaints as per company policies.
  5. Escalate unresolved issues to the appropriate department and ensure timely closure.

  6. Maintain a polite, empathetic, and professional tone at all times.

  7. Retention & Customer Relationship

  8. Promote retention by providing guidance and reassurance to customers planning to surrender or discontinue services.

  9. Identify opportunities for cross-selling or upselling (where applicable).

  10. Record all interactions in the CRM system accurately for future reference.

  11. Data & Reporting

  12. Maintain daily call logs, disposition codes, and follow-up status in the system.

  13. Provide feedback and suggestions to improve service quality and customer experience.

  14. Support the team in achieving SLA, productivity, and quality metrics.

  15. Compliance & Quality

  16. Adhere to company and regulatory compliance guidelines (IRDAI / TRAI / internal policies).

  17. Maintain data confidentiality and avoid unauthorized sharing of customer information.

  18. Participate in regular training, quality audits, and feedback sessions.

  19. Key Performance Indicators (KPIs)

  20. Average Handling Time (AHT)

  21. First Call Resolution (FCR)
  22. Customer Satisfaction Score (CSAT)
  23. Quality Monitoring Score
  24. Adherence to schedule and attendance

  25. Retention / Upsell conversion rate (where applicable)

  26. Skills & Competencies

    CategoryRequired SkillsCommunication SkillsExcellent verbal and written communication in English and local language.Customer OrientationAbility to handle customers with empathy and patience.Problem SolvingAnalytical mindset to resolve issues quickly and accurately.Computer ProficiencyBasic knowledge of MS Office (Word, Excel) and CRM systems.TeamworkAbility to work collaboratively with peers and support functions.Time ManagementAbility to multitask and prioritize workloads efficiently.5. Educational Qualification

    Minimum: Graduate in any discipline (Preference: B.Com / B.A / BBA / B.Sc / MCA / MBA). Proficiency in English, Hindi, and regional languages preferred.

  27. Experience

    03 years of experience in a call centre / customer service / BPO environment. Experience in insurance, banking, telecom, or financial service industry will be an added advantage.

  28. Working Conditions

  29. Rotational shifts including weekends and public holidays (as per business requirement).

  30. Work from office / hybrid (depending on company policy).

  31. Headset, desktop/laptop, and CRM system provided by company.

  32. Growth Path

    Customer Care Executive Senior Customer Care Executive Team Leader Assistant Manager Manager (Customer Experience)

  33. Remuneration

    Competitive salary based on experience and performance. Incentives linked to customer satisfaction, productivity, and retention targets.

  • Customer Care Executive

    4 days ago

    Hyderabad, Telangana, India Yashoda Healthcare Services Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Care ExecutiveJob Type: Full-TimeShift: Monthly Rotational ShiftsGender: Male / FemaleExperience: 0 4 YearsLocation: Banjara HillsSalary: Best in industry (based on experience) + Incentives (based on quality & CRM)Job Description:We are looking for a Customer Care Executive to join our service-based healthcare support team. The ideal...

  • Customer Care Executive

    3 days ago

    Hyderabad, Telangana, India Computer Generated Solutions Full time

    Job Title: Customer Care ExecutiveJob Location: Hyderabad (Work from Office)Job Description: We are hiring for Customer Care Process Looking for candidates with good English communication and customer handling skills.Requirements:Good English speaking and logical thinking.Freshers and experienced both can apply.Undergraduates and graduates are welcome.24/7...

  • Customer Care Executives

    2 weeks ago

    Hyderabad, Telangana, India REGUL SOLUTIONS Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Description: Customer Care ExecutiveLocation:Hyderabad CityDepartment:Front Office / Client RelationsReports To:Clinic Manager / Front Office ManagerSalary Range:₹25,000 – ₹30,000 per month Position SummaryThe Customer Care Executive will be the first point of contact for clients visiting or calling Oliva Skin & Hair Clinic. The role involves...

  • Customer Care Executive

    1 week ago

    Hyderabad, Telangana, India Digitide Solutions Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Customer Care ExecutivesLocation: HyderabadSalary: 15,000 – 20,000 (Take Home)Looking for: Immediate JoinersJob Description:We are hiring for voice and non-voice customer support roles (Inbound, Outbound, Email, and Chat) for retail and banking processes.Candidates should be able to communicate clearly, handle customer queries efficiently, and provide...

  • Customer Care Executive

    1 week ago

    Hyderabad, Telangana, India Jain matrimony Full time ₹ 2,48,984 - ₹ 4,35,827 per year

    Customer care executives are responsible for responding to customer questions and concerns through various omnichannel communication channels such as emails, phone calls or live chat.Job Type: Full-timePay: ₹20, ₹35,827.15 per monthBenefits:Life insuranceProvident FundApplication Question(s):Native ?Can you speck Hindi ?Location:Hyderabad, Telangana...

  • Customer Care Executive

    1 week ago

    Hyderabad, Telangana, India Tetrahed Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Customer Care ExecutiveRole:Handle flight bookings, resolve travel issues, convert inquiries into sales, and upsell airline services.Note : We do not provide any cab facilities and it is complete rotational/night shift job.Key Responsibilities:Manage calls, chats, and emails for flight supportGuide customers on airline policies and self-serviceConvert leads...

  • Customer Care Executive

    1 week ago

    Hyderabad, Telangana, India Atria Convergence Technologies (ACT) Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Description:We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. The role involves handling customer queries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. Freshers with good communication skills and a passion for customer service are...

  • Marketing Executive

    2 weeks ago

    Hyderabad, Telangana, India Wihan Care Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionWihan Care is on a mission to bring quality healthcare into the homes of families in Hyderabad. By building the city's largest community network of care professionals and referral hospitals, Wihan Care makes healthcare more accessible, personal, and trusted. The ecosystem connects trained care professionals with renowned healthcare...

  • Customer Care Executive

    1 week ago

    Hyderabad, Telangana, India FLY Consulting Services Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Company OverviewFLY Consulting Services is a prominent staffing and placement company headquartered in Hyderabad, specializing in delivering optimal recruitment solutions across Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We cater to a diverse range of industries and organizations, facilitating efficient employee-employer connections. With a...

  • Customer Care Executive

    1 week ago

    Hyderabad, Telangana, India GEM MOTORS Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Only Female Candidatesgood communication skillsmust know three languages(Telugu, English,Hindi)cool calling nd maitain the good rapu with customersJob Type: Full-timePay: ₹10, ₹15,000.00 per monthAbility to commute/relocate:Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)Experience:Customer care service: 2...