Customer Care Executives

3 hours ago

Hyderabad, Telangana, India REGUL SOLUTIONS Full time ₹ 3,00,000 - ₹ 3,60,000 per year


Job Description: Customer Care Executive
Location:
Hyderabad City

Department:
Front Office / Client Relations

Reports To:
Clinic Manager / Front Office Manager

Salary Range:
₹25,000 – ₹30,000 per month

Position Summary
The Customer Care Executive will be the first point of contact for clients visiting or calling Oliva Skin & Hair Clinic. The role involves managing client inquiries, scheduling appointments, explaining clinic services, and ensuring an exceptional client experience that reflects the Oliva brand's premium standards.

Key Responsibilities

  • Client Interaction & Service

  • Greet clients warmly and handle walk-ins, calls, and online inquiries.

  • Explain clinic services, treatment packages, and procedures clearly and confidently.

  • Maintain a welcoming and professional environment at the front desk.

  • Appointment Management

  • Schedule and confirm client appointments using the clinic's CRM/software.

  • Coordinate with dermatologists and therapists to manage client flow efficiently.

  • Follow up on missed appointments and reschedule where required.

  • Sales & Upselling

  • Promote relevant skin, hair, and laser treatment packages to clients.

  • Meet monthly sales and conversion targets through effective communication and upselling techniques.

  • Support marketing initiatives like seasonal offers and service promotions.

  • Customer Retention & Feedback

  • Ensure high customer satisfaction through proactive engagement and problem resolution.

  • Collect feedback and escalate unresolved issues to the Clinic Manager.

  • Maintain strong follow-up for repeat and referral clients.

  • Administrative Support

  • Manage front desk operations, billing coordination, and documentation.

  • Maintain cleanliness and presentation standards of the reception area.
  • Coordinate with back-office teams for reports, supplies, and service records.

Requirements

  • Education: Graduates
  • Experience: 1–3 years in Customer Care / Call Center Manager / Hospitality / Wellness / Clinic environment.
  • Languages: Fluent in English, Hindi, and Kannada (Telugu is an added advantage).

  • Skills:

  • Excellent verbal & interpersonal communication

  • Pleasing personality and grooming standards
  • Confident sales pitching and upselling ability
  • Strong organizational and multitasking skills

Skills: customer care,clinic,sales,bd,telesales,upselling,business process outsourcing (bpo)

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