Customer Care Team Leader

16 hours ago

Hyderabad, Telangana, India Garden of Eden Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Title: Customer Care Team Leader

Industry: Real Estate

Location: Banjara Hills

  • Experience in the Real Estate industry is mandatory

Job Summary:

We are looking for a Customer Care Team Leader to manage and guide our customer support team, ensuring an excellent post-sales experience for clients. The role requires strong leadership, communication, and coordination skills to resolve customer queries and maintain satisfaction throughout the project life cycle.

Key Responsibilities:

  • Lead and monitor the Customer Care team to ensure timely and professional responses.
  • Handle escalated customer queries and ensure effective resolutions.
  • Coordinate with Sales, Projects, Finance, and Legal teams for query closure.
  • Maintain accurate records of customer interactions and commitments.
  • Conduct team training and performance reviews.
  • Ensure smooth possession and handover process.
  • Prepare and share customer service reports regularly.

Skills & Competencies:

  • Excellent communication and interpersonal skills
  • Team management and leadership abilities
  • Problem-solving and conflict resolution skills
  • Strong knowledge of real estate customer service processes
  • Proficiency in MS Office and CRM software

Qualification & Experience:

  • Graduate
  • 3–5 years of customer service experience, with at least 1–2 years in a team lead role
  • Experience in the Real Estate industry is mandatory

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

Speak with the employer

  • Customer Support Team Leader-3

    1 week ago

    Hyderabad, Telangana, India Flutter Entertainment Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Support Team Leader-3Customer Operations Team Leader 1Customer Service Team Leader

  • Team Leader

    2 weeks ago

    Hyderabad, Telangana, India Sharion Laric Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Team Leader Job Description TemplateWe are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training and leadership skills to inspire the team to perform at their optimum. You...

  • Team Leader

    4 days ago

    Hyderabad, Telangana, India Hala Mobility Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionHala Mobility is committed to creating a future where transportation is shared, affordable, and carbon-free. As a clean tech company, we offer a variety of electric vehicle (EV) options for customers to rent, lease, or buy, making us India's first multi-modal vehicle-sharing platform. Our mission is to be people friendly, pocket friendly,...

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Team Leader to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in a similar role, with excellent leadership skills and the ability to motivate and inspire teams.Roles and ResponsibilityLead and manage a team of customer support representatives to achieve high levels of...

  • Team Leader

    2 days ago

    Hyderabad, Telangana, India 20ff524f-b42e-4f5c-9f61-6526adbb4e45 Full time ₹ 4,57,000 per year

    The team leader will be responsible for managing a team of sales consultants, setting sales targets, monitoring performance, and ensuring customer satisfaction. Team leaders should have at least 5 years of experience in car sales and leadership skills.Job Types: Full-time, PermanentPay: ₹33, ₹38,000.00 per monthBenefits:Cell phone reimbursementHealth...

  • Customer Care Executive

    6 days ago

    Hyderabad, Telangana, India Shriram Life Insurance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description Customer Care Executive (Call Centre)Position Title: Customer Care ExecutiveDepartment: Customer Service / Call Centre OperationsReporting To: Team Leader / Assistant Manager Customer CareLocation: Hyderabad HO, GachibowliEmployment Type: Full-time / Permanent1. Job PurposeTo handle inbound and outbound customer interactions efficiently,...

  • Team Leader

    1 week ago

    Hyderabad, Telangana, India Wsne Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Hiring Team Leader for Ad sales for leading MNCLocation: HyderabadExperience: 5-10 yearsShift: 6:30 PM- 3:30 AMshould have relevant experience into google ads sales operationsexcellent communication skillsshould be on paper Team leader

  • Team Leader

    3 days ago

    Hyderabad, Telangana, India Firstsource Full time ₹ 48,00,000 - ₹ 1,20,00,000 per year

    About FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...

  • Team leader(sales)

    2 weeks ago

    Hyderabad, Telangana, India Kezan consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role – As a Team Leader, you will be responsible for...

  • Team Leader

    2 weeks ago

    Hyderabad, Telangana, India Hiresquad Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    TEAM LEADER || INTERNATIONAL PROCESS ONLY || HYDERABADOn Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team LeadCandidates Must be From Team Leader in to International Process Voice Exp (Mandate)Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate)For - HYDERABADCTC - Up to 8LPAWillingness to...