Operations Executive in Mall
3 days ago
We have an urgent opening for Operations Executive in Malls management & development company in Ghaziabad.
Position : Operations Executive
Location : Ghaziabad
Education : Any Graduate
Experience : 1 to 5 years of experience in operation or customer support role in Malls or Hotel & Restaurants or Multiplexes or Facility management companies
Job Responsibilities : Customer Satisfaction
- Understanding factors influencing customer satisfaction & dissatisfaction
- Monitoring RSI & CSI to identify changes in customer preferences
- Identify opportunities for improving customer satisfaction
- Benchmarking RSI and CSI Supplier Management
- Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs
- Reviewing Vendor performance and taking corrective actions to ensure timeliness and quality of supplies Customer Interaction
- Participating in the Development of Customer or Channel Specific Marketing Strategies
- Customer Relationship Management Contract Management
- Knowledge of Contractual terms and conditions, Contract terminology
- Preparation of Contract documents
- Monitor performance against contracts MIS
- Timely and accurate reporting of Departments performance Customer Understanding
- Developing an intimate knowledge of shoppers Attitudes and Behavior Safety
- Knowledge and operation of Fire Equipment
- Ensure safe practices in Mall
Dress Code : Men - Company would provide a uniform (formal attire), needs to be clean shaven every day and should be professionally groomed
Working days: 6 days working with 6 week offs in a month (working days would be roster based)
Package : 3.00 LPA to 5.50 LPA
Interested candidates can send their CVs to OR click Apply
Regards,
Gayatri Pillai
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