Email and Chat Process Professional
2 weeks ago
Roles and Responsibility
- Manage and respond to customer inquiries via email and chat.
- Provide timely and professional solutions to customer complaints and concerns.
- Collaborate with internal teams to resolve complex issues.
- Develop and maintain a thorough understanding of our products and services.
- Identify and escalate potential issues to senior management.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Excellent written and verbal communication skills are required.
- Ability to work in a team environment and collaborate with colleagues.
- Strong problem-solving skills and attention to detail are essential.
- Familiarity with email and chat software applications is necessary.
- Adaptability to changing situations and priorities is key.
- Strong analytical and critical thinking skills are needed.
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