Email and Chat Process Professional

2 weeks ago


Delhi NCR, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Manage and respond to customer inquiries via email and chat.
  • Provide timely and professional solutions to customer complaints and concerns.
  • Collaborate with internal teams to resolve complex issues.
  • Develop and maintain a thorough understanding of our products and services.
  • Identify and escalate potential issues to senior management.
  • Maintain accurate records of customer interactions and transactions.

Job Requirements

  • Excellent written and verbal communication skills are required.
  • Ability to work in a team environment and collaborate with colleagues.
  • Strong problem-solving skills and attention to detail are essential.
  • Familiarity with email and chat software applications is necessary.
  • Adaptability to changing situations and priorities is key.
  • Strong analytical and critical thinking skills are needed.


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