Client Relationship Manager

1 day ago

Bengaluru, Karnataka, India Olivaclinics Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Roles and Responsibilities:

  • Maintain and increase clinic revenues by achieving personal sales target and contribute to clinic sales objectives.
  • Establish, maintain and expand the clinic's customer base by building and promoting strong, long-lasting customer relationships by understanding their changing needs.
  • Be the first point of contact for customer issues and customer complaints regarding sales and service and escalate issues as appropriate.
  • Design and implement monthly sales strategies to ensure 100% sales target achievement.
  • Collaborate with internal teams (e.g. therapists, CRT etc.) to address customers' needs.
  • Contribute to team efforts by coaching and assisting the clinic team in up-sell or cross-sell of services and products.
  • Maintain quality service by establishing and enforcing organization standards to improve customer satisfaction.
  • Driving CRM and branding initiatives of the center through LPT's and google reviews.
  • Maintain professional and technical knowledge by attending training workshops; reviewing professional publications; establishing personal networks; benchmarking sales strategies, identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.

Role Requirements:

  • Successful previous experience of at least five years as a client sales representative or relationship manager, with a proven track record of consistently meeting or exceeding targets.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
  • Strong sales acumen with a proven ability to drive the sales process from planning to closure.
  • Thorough knowledge of customer service, customer experience and process improvements.
  • An energetic, self-driven and well organised individual with good conflict resolution skills and the ability to meet targets.
  • Pleasant personality with high standards of personal grooming.
  • Experience in the Health Care and Retail Industry preferred.

Note: Candidates would have a training program of 30-45 days in Hyderabad at our Head Office. All expenses would be taken care by the company.

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