Service Co-ordinator

6 days ago


Cochin, Kerala, India Spider Techno Soft Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Roles & Responsibilities

  • Coordinate and assign service requests to hardware support engineers based on priority and location.
  • Attend customer calls and log complaints accurately into the CRM/system.
  • Ensure all service calls are acknowledged within the defined response time.
  • Track the status of each service request until closure and maintain follow-up communication with customers.
  • Allocate on-site visits to engineers and ensure timely dispatch of service personnel.
  • Maintain spare parts stock information and ensure availability for service calls.
  • Verify and record hardware serial numbers, service reports, and warranty details.
  • Ensure proper documentation of service work, including service reports and customer acknowledgment.
  • Escalate repeated issues or unresolved complaints to the senior technical team or management.
  • Communicate estimated resolution time to customers and ensure service transparency.
  • Prepare and submit daily/weekly service status reports to the management.
  • Coordinate with the purchase/stock department if replacement materials or spare parts are required.
  • Ensure engineers update job status after each call with proper remarks.
  • Maintain customer satisfaction records and collect feedback post-service.
  • Ensure follow-up on pending and unresolved service calls and update the CRM regularly.
  • Keep records of travel expenses, service logs, and ensure timely submission by engineers.

Qualification: Degree/Diploma (preferably in IT domain)

Experience-Freshers

Immediate joiners based in Ernakulam need only apply.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person



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