Sr Enrolment Advisor

Role — Overview

As a Student Enrolment Advisor for the Asia region presenting UK University, you will use your sales and customer service expertise to help grow the university brand, achieve enrolment and revenue targets, and deliver an exceptional experience for every prospective student. This is an exciting opportunity offering a defined career pathway and excellent prospects for advancement for the right candidate.

Role Description

Reporting to the Manager, Student Enrolment in London and with local line management in India, you will be working as part of an international student recruitment team for an innovative international UK accredited institution. The Student Enrolment Advisor, Asia will be responsible for meeting conversion and enrolment targets while providing an outstanding standard of service through a consultative, student-focused approach. You will engage with prospective students throughout the enquiry and application journey, guiding them with professionalism to ensure a seamless and positive experience from first contact to enrolment.

1. Key responsibilities:

2. Student Recruitment: Meet the desired targets for every cohort by being on top of your input KPIs

3. Proactively engage with prospective students in Asia who have enquired at the new university through various channels, including social media, phone calls, emails, events, and in-person meetings.
4. Provide personalized guidance and support to prospective students throughout the enrolment process, addressing their questions, concerns, and educational goals.
5. Provide excellent response times to potential student enquiries and continue to follow up to achieve enrolment and conversion targets.
6. Execute outreach emails, WhatsApp, phone calls to prospective students.
7. Address enquiries and question via Live Chat.
8. Schedule and conduct prospective students' online meetings, presenting the new university and encouraging them to enrol.
9. Working with UK-based admissions and faculty staff, schedule and conduct admissions interviews and assessments as needed
10. If needed, assist students in completing application materials, including essays, transcripts, and letters of recommendation, ensuring accuracy and adherence to admissions requirements.
11. Serve as a knowledgeable resource on course offerings, admission criteria, financial aid options, and scholarship opportunities.

12. If needed work with the admissions team to ensure the timely processing and review of student applications, verifying completeness and accuracy of submitted materials.

13. UK Admissions Counselling:

14. Working with UK-based admissions and faculty staff, schedule and conduct admissions interviews and assessments as needed

15. If needed, assist students in completing application materials, including essays, transcripts, and letters of recommendation, ensuring accuracy and adherence to admissions requirements.

16. Serve as a knowledgeable resource on course offerings, admission criteria, financial aid options, and scholarship opportunities.

17. Application Processing:

18. If needed work with the admissions team to ensure the timely processing and review of student applications, verifying completeness and accuracy of submitted materials.

19. Relationship Building:

20. Contribute insights and feedback as the representative of Asia

21. Provide feedback to the marketing team and to support the development of student recruitment campaigns

22. CRM, Data, and Reporting:

23. Ensure the accuracy of data within the CRM and ensure the data capture of all potential students.

24. Aid with reporting as required by downloading data for analysis and reports and supporting the creation of the student enrolment dashboard

About you. Please apply if this sounds like you:

You love both customer service and sales equally and keen for a challenge to help build a premium education brand in the London education market. You are driven to deliver to targets and keep the customer at the centre of your approach.

• You have a desire to build a successful career in an innovative, international and customer-focused organisation.
• You think constantly of the customer and have experience in a customer sales and service.
• You deliver to targets quickly and promptly, and love to over-achieve wherever possible with aggressive and strategic inputs.
• You take care of the customer from its hiring stage to retiring (Counselling to Enrolment to VISA assistance to Orientation and beyond).
• You love data and understand its important in making well-informed, data-backed decisions.
• You can handle executing in a start-up type environment, whilst new processes, procedures, and policies are being developed.

Experience and qualifications:

• 5+ years' sales & customer service experience ideally in higher education, student counselling & recruitment, ed-tech, highly competitive educational industries.
• Digitally savvy - understanding digital channels, CRM systems with the ability to follow up enquiries from online enquiries via phone, WhatsApp, and Live Chat.
• Previous experience in admissions, recruitment, student services, or related fields within higher education.
• Strong interpersonal and communication skills, with the ability to connect with diverse populations and build rapport with prospective students and families. You must be comfortable talking on the phone, presenting via online meetings, conducting face to face tours and selling the University Brand at career events and conferences.
• Customer-focused mindset with a commitment to providing exceptional service and support to students throughout the enrolment process.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Excel.
• Demonstrated initiative, independence, and a collaborative mindset, with a strong
• commitment to teamwork and achieving shared goals.
• A good listener with the ability to understand diverse perspectives and facilitate constructive dialogue.
• Proficiency in English & Hindi is required, proficiency in other languages a plus.
• Bachelor's qualifications ideal, particularly if you personally have experienced being an international student in a foreign country.