Customer Support Representative

3 days ago


Thrissur R S Thrissur Kerala, India Bestinn Leisure Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Bestinn Leisure Hotels & Resorts is a Kerala-based hospitality group operating boutique hotels and nature resorts across South India, looking for a telecaller in Thrissur Office

The Tele-Caller is responsible for handling inbound and outbound calls to promote Bestinn Leisure's hotel and resort offerings, assist guests with inquiries, and convert leads into confirmed bookings.

Key Responsibilities:

  • Make outbound calls to potential customers and follow up on leads for room bookings, packages, and promotions.
  • Handle inbound calls professionally, addressing guest inquiries about properties, prices, availability, and amenities.
  • Maintain accurate records of customer interactions, leads, and follow-ups in the CRM system.
  • Provide personalized customer support that reflects the Bestinn Leisure service standards.
  • Coordinate with reservation teams to ensure smooth confirmation of bookings.
  • Meet daily/weekly call targets and conversion goals.

Skills & Qualifications:

  • Excellent communication skills in English and regional languages (Malayalam/Tamil/Kannada preferred).
  • Basic computer proficiency and experience with CRM or booking systems.
  • Customer-focused attitude with strong persuasion and follow-up skills.
  • Prior experience in hospitality/tele-sales is an added advantage.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Internet reimbursement

Work Location: In person

Application Deadline: 25/11/2025



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