Customer Support Representative
3 days ago
Bestinn Leisure Hotels & Resorts is a Kerala-based hospitality group operating boutique hotels and nature resorts across South India, looking for a telecaller in Thrissur Office
The Tele-Caller is responsible for handling inbound and outbound calls to promote Bestinn Leisure's hotel and resort offerings, assist guests with inquiries, and convert leads into confirmed bookings.
Key Responsibilities:
- Make outbound calls to potential customers and follow up on leads for room bookings, packages, and promotions.
- Handle inbound calls professionally, addressing guest inquiries about properties, prices, availability, and amenities.
- Maintain accurate records of customer interactions, leads, and follow-ups in the CRM system.
- Provide personalized customer support that reflects the Bestinn Leisure service standards.
- Coordinate with reservation teams to ensure smooth confirmation of bookings.
- Meet daily/weekly call targets and conversion goals.
Skills & Qualifications:
- Excellent communication skills in English and regional languages (Malayalam/Tamil/Kannada preferred).
- Basic computer proficiency and experience with CRM or booking systems.
- Customer-focused attitude with strong persuasion and follow-up skills.
- Prior experience in hospitality/tele-sales is an added advantage.
Job Type: Full-time
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
Work Location: In person
Application Deadline: 25/11/2025
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