Customer Service Representative

3 days ago

Thrissur, India CareerUS Solutions Full time

Customer Service Representative – Job Description Position Summary The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills and professionalism. Key Responsibilities 1. Customer Support - Respond to customer inquiries via phone, email, or chat in a timely manner. - Provide accurate information regarding products, services, and policies. - Handle customer complaints and provide appropriate solutions. 2. Issue Resolution - Identify customer needs and provide the best possible resolution. - Escalate complex issues to supervisors or technical teams when necessary. - Follow up with customers to ensure issues are fully resolved. 3. Documentation & Reporting - Maintain detailed records of customer interactions in CRM systems. - Update customer accounts and process orders, returns, or requests. - Generate daily/weekly reports as needed. 4. Product & Policy Knowledge - Stay updated on company products, services, and new launches. - Understand and communicate company policies clearly to customers. 5. Team Collaboration - Coordinate with sales, operations, and technical teams to resolve customer issues. - Participate in team meetings, training, and performance reviews. Required Skills & Qualifications - High school diploma or equivalent; associate degree preferred. - Strong communication skills (verbal & written). - Ability to multitask, prioritize, and manage time effectively. - Basic computer skills; familiarity with CRM tools (Salesforce, Zendesk, Freshdesk). - Positive attitude and customer-focused mindset.

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