Customer Service

17 hours ago


Thrissur, Kerala, India Dtech Information technology and outsourcing pvt limited Full time ₹ 24,00,000 - ₹ 48,00,000 per year

Key Responsibilities

  • Handle incoming calls, emails, and customer queries professionally.
  • Coordinate with operations and technical teams to resolve service requests.
  • Maintain service logs, records, and customer interaction updates in the system.
  • Follow up with clients on complaints, pending tasks, and service satisfaction.
  • Ensure timely communication of service schedules, technician visits, and updates.
  • Assist in preparing daily/weekly reports related to customer service operations.
  • Escalate issues to the concerned team when required and ensure closure.
  • Support the overall customer experience by maintaining a courteous and solution-oriented approach.

Requirements

  • 0–3 years of experience in customer service, preferably in facility management or related industries.
  • Strong communication and interpersonal skills.
  • Basic computer proficiency (MS Office, email handling, data entry).
  • Ability to multitask, prioritize, and manage time efficiently.
  • Positive attitude, patience, and willingness to learn.
  • Freshers with good communication skills may also apply.

Additional Details

  • Work Location: Mala, Thrissur
  • Work Timings: As per company policy
  • Salary: Based on experience and company standards

Job Type: Full-time

Work Location: In person



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