Customer Service
17 hours ago
Key Responsibilities
- Handle incoming calls, emails, and customer queries professionally.
- Coordinate with operations and technical teams to resolve service requests.
- Maintain service logs, records, and customer interaction updates in the system.
- Follow up with clients on complaints, pending tasks, and service satisfaction.
- Ensure timely communication of service schedules, technician visits, and updates.
- Assist in preparing daily/weekly reports related to customer service operations.
- Escalate issues to the concerned team when required and ensure closure.
- Support the overall customer experience by maintaining a courteous and solution-oriented approach.
Requirements
- 0–3 years of experience in customer service, preferably in facility management or related industries.
- Strong communication and interpersonal skills.
- Basic computer proficiency (MS Office, email handling, data entry).
- Ability to multitask, prioritize, and manage time efficiently.
- Positive attitude, patience, and willingness to learn.
- Freshers with good communication skills may also apply.
Additional Details
- Work Location: Mala, Thrissur
- Work Timings: As per company policy
- Salary: Based on experience and company standards
Job Type: Full-time
Work Location: In person
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