Assistant Manager Service
21 hours ago
To assist in managing the complete service operations of a multi-brand automobile workshop, ensuring smooth workflow, technical accuracy, customer satisfaction, profitability, and compliance with standards of multiple OEMs. Oversee service advisors, technicians, body shop, and customer relations teams.
- Monitor daily service operations, including vehicle servicing, repairs, body shop activities, and express service.
- Ensure proper job allocation, workshop loading, and timely delivery of vehicles.
- Handle escalated customer complaints and ensure timely resolution.
- Ensure proper communication with customers during service stages (booking, status update, delivery).
- Supervise Service Advisors, Technicians, Floor Supervisors, and support teams.
- Monitor attendance, discipline, and overall team productivity.
- Monitor service revenue, labor turnover, parts sales, and other workshop profitability metrics.
Job Type: Full-time
Pay: ₹27, ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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