Remote Customer Service Advocate

4 days ago


thrissur, India beBeePatientService Full time

Job Title: Patient Service RepresentativeThis role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service in a remote work environment. As a Patient Service Representative, you will be responsible for interacting with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.The ideal candidate will possess strong communication skills, problem-solving abilities, and the ability to multitask and prioritize workload in a fast-paced environment. A bachelor's degree or higher in a related field is preferred, but not mandatory.Key Responsibilities:Providing patient-centered support through calls, emails, and chatsIdentifying customer concerns and finding effective solutionsMaintaining accurate customer records in CRM systemsCommunicating customer feedback to management teamsRequired Skills and Qualifications:Customer support, satisfaction, and experience skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesBenefits of Working Remotely:Flexibility and autonomy to work from anywhereOpportunity to collaborate with a team of professionals remotelyAccess to ongoing training and development programsLogistical Requirements:A quiet and brightly illuminated work environmentLaptop with minimum 8GB RAM, i5 8th-gen processor720P webcam and headsetReliable ISP with minimum speed of 100 Mbps



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