Technical Product Manager, Digital Commerce Platform

Technical Product Manager, Digital Commerce Platform

Come and join the Digital & Enterprise Capabilities Team as we work to transform Thomson Reuters into a truly Digital company. We aren't just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user. We are looking for curious, smart, self-driven Product professionals who love the challenge of turning complex problems and constraints into elegant solutions that meet our users' needs. Our team promotes an agile, collaborative, supportive environment where diverse thinking, innovative design, and experimentation are welcomed and encouraged. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters.

About the Role

In this opportunity as a Technical Product Manager, Digital Commerce Platform, you will:

Help us shape the future in our digital transformation. We want a leader with a passion for innovation, and an entrepreneur who likes working backward from the customer and tackling complex ambiguous problems. Through your work in the Enterprise Digital Office, you'll ensure customers find the products and services to meet their needs, and seamlessly try, buy, or renew to help our customers realize their goals.

As a Technical Product Manager, you will develop a comprehensive and bold product vision, strategy, and roadmap, and set key business objectives (OKRs) for your product. You will leverage the knowledge of your product, as well as customer feedback and analytics to prioritize the direction and desired outcomes for your product. You will be the "voice of the product" to key stakeholders to ensure their needs are met and the product development team is getting the direction and support it needs to be successful.

You will develop and actively maintain a product roadmap and backlog outlining the customer themes, epics, and stories while prioritizing the backlog to focus on the highest impact work for customers and stakeholders. You will encourage the open exchange of information and viewpoints, as well as inspire others to achieve challenging goals and high standards of performance. At the end of the day, we're looking for individuals who will enable Thomson Reuters to think big, make it simple, and move fast.

Responsibilities

• Go from blank paper to innovative solutions that solve big customer problems
• Develop a bold product vision, strategy, and roadmap; create reasons to believe, and inspire teams to realize the vision
• Develop market and trend analysis that inspires world-class solutions and experiences
• Leverage customer insights from user experience research and analytics to iteratively drive continuous solution improvement
• Accountable for the development and health of the product.
• Drive the strategy and roadmap for your product using customer analytics to drive prioritization
• Maintain and refine a backlog: create user stories, and acceptance criteria and prioritize all stories to ensure work focuses on those with maximum business value that align with product strategy
• Ensure stories communicate the customer and stakeholder needs to meet key business objectives and strategies for the product Work in an Agile scrum team, ensuring the teams are aligned around similar goals and objectives
• Possess a fundamental understanding of end-to-end customer experience integration and dependencies
• Inspire others to achieve challenging goals and high standards of performance while committing to the organization's direction Foster a sense of urgency to achieve goals and leverage resources to overcome unexpected obstacles Demonstrate a high say/do ratio and hold others to the same

About You

You're a fit for the role if you have the following:

• 3+ years of experience working as a product manager of a B2B or B2C digital platform shipping multiple products and features focused on ecommerce
• You've honed your product development playbook which includes leading with customer-driven innovation backed by qualitative and quantitative data
• 3+ years in Agile (Scrum preferred) environment, with a proven understanding of the development life cycle, including but not limited to requirements definition, user experience, development practices, testing, and deployment
• Proven ability to take initiative within a matrix organization to build strong, productive relationships based on excellent communication and interpersonal skills
• History of partnering and collaborating with architects and engineers in writing clear user stories
• Demonstrated ability to achieve bold strategic goals in an innovative and fast-paced environment and able to flex between multiple workstreams
• Demonstrated ability to develop an inspiring product vision, strategy, and roadmap
• Ability to communicate complex concepts in easy-to-understand terminology
• Able to apply knowledge of how a product is designed, built, deployed, and maintained in an enterprise environment; you transparently manage risk by collaborating with team, keeping stakeholders informed, and unpack your principles and approach
• Experience with technology and ability to facilitate communication between business and technology teams (bonus points for having software engineering or data analytics in your background)
• Track record of delivering high-impact iterative products that solve big customer problems, delivered on time and on budget
• Ability to articulate clear and concise specifications for new products and new features with a strong affinity towards the developer community.
• Understands at a high level the landscape of tools and technologies that developers use to bring products to market
• Strong communication skills with demonstrated ability to articulate and evangelize a strategy at every level of the organization
• Ability to prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision.
• Proven ability to work under rapid development cycles with large teams to achieve a common goal
• Proven ability to influence cross-functional team(s) without formal authority.
• Familiarity with financial concepts and financial/budget management

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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