Business Head- Service
16 hours ago
Job Description: Business Head - Service
Company:
Vikas Medical Devices
Position:
Business Head - Service
Location:
[Kolkata, West Bengal, India]
Reports to:
Director of Operations / Business Head
The Role:
You will be responsible for leading our service operations, driving service excellence, ensuring the highest levels of customer satisfaction and equipment uptime for our healthcare clients and overlooking and implementation of CRM.
Key Responsibilities:
- Manage the field service engineer team. Oversee installation, repair, maintenance, and calibration of our medical devices.
- Own and improve key metrics: Mean Time To Repair, First-Time Fix Rate, Service Revenue, and Customer Satisfaction.
- Responsible for the service P&L and cost control to drive profitability.
- Act as the senior escalation point, ensuring swift resolution of critical issues and building relationships with key hospital administrators.
- Implement and improve service processes, CRM, and field service management tools for efficiency.
- Recruit, and mentor a service team, fostering a culture of technical expertise and customer-centricity.
Qualifications & Skills:
- Bachelor's degree in Engineering (Biomedical, Electronics, Mechanical); MBA preferred.
- 10+ years of experience in service management, with at least 3-5 years in a leadership role within the
medical device industry
. - Proven track record of managing geographically dispersed field service team.
- Strong understanding of medical device regulations and quality standards.
- Exceptional communication and client relationship management abilities.
-
Head of Service Management
2 weeks ago
Kolkata, West Bengal, India Tulsi Weigh Solutions Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionTulsi Weigh Solutions Pvt Ltd, originally established as Tulsi Trading Company in 1952, is a prominent organization based in Kolkata, dedicated to addressing the weighing needs of industries in India and neighboring South Asian countries. With over 60 years of industry presence, the company is recognized for its high-quality and accurate...
-
Business Head
2 weeks ago
Kolkata, West Bengal, India Peoplepro Management Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year-Key Account Management-Managing Client Delivery & Engagement-Supervising & Mentoring team members-Building client network and managing client relationship-New Client Acquisitions in permanent hiring space-Own P&L responsibilities -Inside Sales Required Candidate profileMin 10 Years experience from Recruitment & staffing firm backgroundHaving Strong...
-
Regional Business Head
1 week ago
Kolkata, West Bengal, India Weekday (YC W21) Full time ₹ 15,00,000 - ₹ 30,00,000 per yearThis role is for one of our clientsIndustry: Food ServiceSeniority level: Mid-Senior levelWe are looking for a seasonedRegional Business Headto drive revenue growth, market expansion, and customer excellence across key zones in India's Food Ingredients and Bakery Solutions sector. This is a high-impact leadership role that requires a blend of strategic...
-
business head
2 weeks ago
Kolkata, West Bengal, India Randstad MENA Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description Job Details This job offer closes 12 December 2025. Summary Kolkata, West Bengal A client of Randstad India Permanent Posted 13 October 2025 Reference Number JPC Next StepsContact the recruiter See similar jobs Set a job alert Create an account Search jobs Job Details Looking for an entrepreneurial...
-
Service Contract Head
2 weeks ago
Kolkata, West Bengal, India Vinayak Outsourcing Works Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:A "Head of Contracts" job description typically involves overseeing the entire contract management process, from drafting and negotiation to execution and archiving, ensuring legal compliance and alignment with organizational objectives. Here's a more detailed breakdown of what a Head of Contracts role entails:A "Head of Contracts" job...
-
Business Head
2 weeks ago
Kolkata, West Bengal, India DC Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description:We are having an urgent opening for the position of Business Head for a reputed Manufacturing industry (Garment) at the Kolkata (Chandipur)location.Key Responsibilities:Manage overall production and operation of the Garment unit, optimizing on productivity, quality and delivery schedule.Implement global operational standards and lean...
-
Business Head
2 weeks ago
Kolkata, West Bengal, India Vinayak Outsourcing Works Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description: As a Business Head for a steel plant, you'd be responsible for driving the overall business strategy, performance, and growth of the plant, encompassing areas like market analysis, sales, operations, and profitability, while ensuring customer satisfaction and operational efficiency. Here's a more detailed breakdown of the key...
-
Head - Recruitment & Staffing Business
2 weeks ago
Kolkata, West Bengal, India Peoplepro Management Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year-Managing end to end recruitment Business -Key Account Management-Managing Client Delivery & Engagement-Supervising & Mentoring team members-Building client network & CRM-New Client Acquisitions in permanent hiring -Own P&L responsibilities Required Candidate profileMin 10 Years experience from Recruitment & staffing firm backgroundHaving Strong connects...
-
State Head
2 weeks ago
Kolkata, West Bengal, India Finoz Digital Solutions Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionFinoz Digital Solutions Private Limited, founded in 2025 and headquartered in Kolkata, West Bengal, India, is a privately held company specializing in financial services and fintech. With a business model focused on B2B, Finoz Digital Solutions empowers local retailers and micro-entrepreneurs with reliable, secure, and scalable digital...
-
Service Head at Kolkata
1 week ago
Kolkata, West Bengal, India PrimoHunt Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Qualification: BE in Electronics, InstrumentationExperience: min 10 to 20 yrs in handling service activities on PAN India level.Work location: Kolkatta in West BengalJob description:Previous Experience as Service Manager in Power Electronics Product manufacturing industries, Comprehensive Industry Knowledge specially in Railways , Management...