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Branch Manager

2 weeks ago

Kozhikode, Kerala, India BIOPHILIA WELLNESS PVT LTD Full time

Key Responsibilities

1. Operational Management

  • Oversee day-to-day functioning of the clinic, including reception, client handling, therapy scheduling, and facility upkeep.
  • Ensure smooth coordination between psychologists, psychiatrists, support staff, and front office.
  • Maintain clinic hygiene, ambiance, resource availability, and client-friendly environment.
  • Monitor appointment booking systems, cancellations, follow-ups, and waiting time management.

2. Client Relationship & Service Excellence

  • Ensure high-quality client experience from entry to exit.
  • Handle escalations, client feedback, complaints, and conflict resolution with empathy and professionalism.
  • Supervise reception and customer care to maintain service etiquette and confidentiality standards.

3. Team Leadership & HR Coordination

  • Supervise and mentor branch-level staff including psychologists, interns, receptionists, housekeeping, and support team.
  • Conduct regular meetings, performance reviews, and motivation sessions.
  • Ensure discipline, punctuality, and adherence to clinic protocols and ethics.
  • Coordinate with HR for staffing needs, onboarding, attendance, and leave approvals.

4. Business Growth & Outreach

  • Work with the marketing and sales team to increase client footfall and referral programs.
  • Build and maintain relationships with local doctors, schools, corporates, and community partners to expand reach.
  • Achieve monthly targets related to client registrations, therapy sessions, and service utilization.

5. Administration & Reporting

  • Maintain data accuracy on ERP/management systems including billing, therapy records, and client documentation.
  • Monitor revenue, petty cash, expenses, and monthly financial reports.
  • Submit daily/weekly/monthly operational reports to the Head Office.

6. Compliance & Ethical Standards

  • Ensure all professional ethics, confidentiality laws, and protocols related to mental health services are strictly followed.
  • Coordinate for audits, quality checks, and licensing documentation.
  • Ensure all therapists follow proper session documentation and client progress updates.

Required Qualifications & Skills

  • Bachelor's/Master's degree in Business Administration / Healthcare Management / Psychology or related field.
  • Prior experience in clinic/hospital/medical center management preferred.
  • Strong leadership, communication, and people management skills.
  • Empathy-driven personality with an understanding of the mental health service environment.
  • Proficiency in digital tools, ERP systems, and client management software.
  • Ability to handle pressure, resolve conflicts, and maintain professionalism.

Key Attributes

  • Empathetic and client-centered mindset
  • High level of responsibility and ownership
  • Strong interpersonal and coordination skills
  • Ethical, disciplined, and well-organized

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment

Work Location: In person