Country Head – Healthcare BPO Operations
1 day ago
Country Head – Healthcare BPO Operations (Pakistan)
Location:
Lahore, Pakistan
Company:
Staffingly, Inc. (U.S.-based Healthcare Outsourcing Company)
About Staffingly
Staffingly, Inc. is a U.S.-based
Healthcare BPO
specializing in
HIPAA-compliant outsourcing
for medical practices. With an established U.S. presence and a rapidly expanding global footprint, we've officially launched operations in
Pakistan
— and are building our delivery center in
Lahore
.
We're looking for an accomplished
Country Head
to
build, lead, and scale
our healthcare delivery operations from the ground up. If you have over 15 years of experience in healthcare BPO leadership, operations management, and enterprise delivery, this is your opportunity to shape a world-class healthcare outsourcing hub.
Key Responsibilities
As Country Head, you'll drive both
strategy and execution
— building a high-performance operation that combines human expertise with
AI-driven efficiency
.
Establish & Scale Operations
- Lead the setup of our Lahore delivery center — facility, infrastructure, and operational governance.
- Ensure compliance with
U.S. healthcare standards
and data protection protocols.
Compliance & Governance
- Implement and maintain
HIPAA, SOC 2 Type II, and ISO 27001
frameworks. - Drive a culture of data privacy, security, and continuous audit readiness.
Team Leadership
- Recruit and mentor delivery leaders, operations managers, and medical support staff.
- Build scalable teams of
Virtual Medical Assistants, coders, billers, and prior authorization specialists
.
Client Delivery & Growth
- Oversee service delivery across key areas —
RCM, Prior Authorization, Insurance Verification, EMR Documentation, and Telehealth Support
. - Partner with U.S. leadership for pre-sales, client onboarding, and delivery excellence.
Performance & Quality Management
- Establish QA systems and dashboards to track SLAs, accuracy, and client satisfaction.
- Lead continuous improvement initiatives across processes and people.
Collaboration & Strategy
- Work closely with U.S. sales and compliance teams for strategic alignment.
- Provide executive reporting on operations, staffing, and financial performance.
What You'll Bring
- 15+ years
of BPO/KPO leadership (7+ years in U.S. healthcare operations). - Proven success in
setting up and scaling delivery centers
. - Strong knowledge of
U.S. healthcare workflows
– RCM, Billing, EMRs, Insurance Verification, and Prior Authorization. - Experience managing
200+ FTEs
across multi-shift operations. - Deep understanding of
HIPAA, SOC 2, ISO 27001
standards. - Excellent leadership presence, stakeholder communication, and financial acumen.
- Bachelor's or Master's degree
in Business, Healthcare Management, or related field (MBA preferred).
Why Join Staffingly
You'll be part of a mission-driven company transforming healthcare delivery for U.S. clinics and hospitals. This isn't a call center — it's a
next-generation healthcare operations hub
that integrates human talent with AI and automation.
What We Offer:
- Competitive compensation (salary + performance incentives + equity options)
- Health insurance and executive medical coverage
- U.S. travel for training and client collaboration
- Long-term growth path into
regional/global leadership roles
How to Apply
Send your resume and cover letter to
-
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