Knowledge Management Specialist

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

Corporate Programs & Engagement is a strategic team within the President's organization (supporting the executive leadership team) that incubates and executes strategic cross-functional programs from an end-to-end Celonis perspective.
As part of this mandate, we are building a new Knowledge Management function to strengthen how Celonis creates, captures, organizes, and shares institutional knowledge across the company. This capability will play a critical role in supporting cross-functional collaboration, reducing duplication, and enabling faster, more informed decision-making. By designing scalable systems, establishing best practices, and cultivating a culture of knowledge sharing, the Knowledge Management function will become a strategic enabler of execution and innovation across Celonis. It will ensure that the right knowledge reaches the right people at the right time—driving efficiency and continuity across all levels of the organization.

The Role:

The Knowledge Management (KM) Specialist will play a pivotal role in supporting the Head of Knowledge Management in building a robust KM organization and implementing KM solutions across the company. You will work closely with internal stakeholders to design strategies, roll out initiatives, and deliver value-adding KM services tailored to business needs. This role is ideal for individuals with a background in KM and operations who thrive in dynamic, fast-paced environments and excel at building structure and driving impact.

The work you'll do:

KM Strategy and Execution

• Partner with the Head of Knowledge Management and our departments to design and implement effective KM strategies.
• Collaborate with user groups and stakeholders to identify opportunities, address gaps, and deliver impactful KM services.
• Serve as a strategic business partner, balancing high-level priorities with operational needs to enhance KM systems and processes.
• Support the implementation of a global Knowledge Governance Model in order to ensure our Knowledge Assets remain current, accurate and accessible.
• Execute the implementation of standardized processes for knowledge creation, tagging, storage, and access.
  Cross-Functional Collaboration
• Build strong relationships with teams across the organization, including Enablement, Documentation, Learning & Development, and IT, to align KM objectives.
• Represent KM in cross-departmental initiatives, ensuring priorities are clearly communicated and aligned to our global KM strategy and governance model.
  
  Project and Program Management
• Lead KM projects, ensuring timely delivery and adherence to quality standards in collaboration with internal and external stakeholders.
• Develop training programs and onboarding frameworks to upskill employees on KM best practices, in collaboration with Celonis Enablement teams
  Performance Monitoring and Continuous Improvement
  
• Monitor and report on KM system performance, identifying improvement areas and driving optimization initiatives.
• Collect and analyze end-user feedback and usage metrics to refine KM tools and services for better efficiency and adoption
  AI and Technology Integration
  
• Evaluate and implement AI-driven solutions to enhance operational efficiency and streamline KM workflows.
• Utilize AI tools to improve knowledge discovery, sharing, capturing, and maintenance processes.
• Oversee data integration, imports, and exports to ensure system interoperability and data integrity.

The qualifications you need:

• Minimum of 5 years in Knowledge Management; consulting experience is a strong plus.
• Proven ability to deliver high-quality projects on time, working collaboratively with diverse stakeholders across the globe.
• Hands-on experience leveraging AI tools to enhance KM processes and improve operational efficiency.
• Strong analytical skills, including managing datasets and creating reports, performance metrics, and data visualizations.
• Demonstrated success in solving complex problems, bringing structure to ambiguity, and delivering impactful KM solutions.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Proven ability to establish strong relationships with senior leaders and influence decision-making.
• Fluent in spoken and written English.

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It's system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that "The Best Team Wins". We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

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