Customer Service

6 days ago

Vapi, Gujarat, India SV Placement Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Company Overview

SV Placement is a domestic recruitment firm specializing in delivering comprehensive solutions for Recruitment, HR, and HR outsourcing across various industries, including IT, ITES, and non-IT sectors. Located in Vapi, we pride ourselves on building strong relationships with companies nationwide, from blue-chip firms to start-ups, by providing top-tier Human capital solutions and reactive contingent recruitment services. More about us can be found at SV Placement.

Job Overview

We are seeking a Customer Service Representative based in Vapi for a full-time role aimed at freshers with 0 to 1 year of work experience. The role involves interacting with clients to provide support, answer inquiries, and resolve issues efficiently, utilizing various CRM and service tools to maintain high-quality service standards.

Qualifications and Skills

  • Proficiency in using CRM software such as Zendesk, Salesforce Service Cloud, and HubSpot Service Hub to manage customer interactions effectively.
  • Experience or familiarity with ticketing systems and live chat support to address customer queries swiftly and accurately.
  • Exceptional multilingual communication skills to ensure excellent service delivery across diverse customer bases.
  • Strong problem-solving abilities to handle customer complaints and determine appropriate solutions in a timely manner.
  • Attention to detail and accuracy in managing and updating customer records and service tickets.
  • Ability to work under pressure in a fast-paced environment and handle high volumes of customer interactions efficiently.
  • Strong interpersonal skills to build and maintain positive relationships with customers and colleagues.
  • Willingness to learn and adapt to new technologies and improvement processes for service excellence.

Roles and Responsibilities

  • Provide frontline support and respond to customer queries through various communication channels promptly and professionally.
  • Utilize CRM systems to manage customer interactions, ensuring all records are accurate and up-to-date.
  • Effectively handle and resolve customer complaints by investigating issues and working towards timely resolutions.
  • Collate and analyze customer feedback to contribute to product and process improvements.
  • Collaborate with internal teams to enhance customer experience and streamline service workflows.
  • Manage live chat support operations to deliver real-time assistance to customers.
  • Support the maintenance of a positive company image by delivering excellent customer service through every interaction.

  • Service Engineer

    2 weeks ago

    Vapi, Gujarat, India Meril Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title:Service Engineer – Service & Maintenance (Radiology & Imaging Systems)Department:Service & Maintenance – Radiology DivisionLocation:Vapi, Gujarat / Field-based (Pan India)Reports To:Manager / Senior Manager – Service & MaintenanceJob Purpose:To ensureinstallation, maintenance & repair, and efficient operationofradiology and imaging...

  • Customer Care Executive

    6 days ago

    Vapi, Gujarat, India Amar Cars Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewAMAR CARS PVT. LTD. is a premier dealership for Maruti Suzuki India Ltd., offering a comprehensive range of services including sales, service, spares, and more. We pride ourselves on our customer-centric approach, ensuring each customer receives value-added services and an unforgettable service experience. Our ethics-driven business model and...

  • Service Engineer

    1 week ago

    Vapi, Gujarat, India Hitachi Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Position Code:HHPE_2025-26_CSD_02Position Name:Service EngineerFunction:Customer SupportLocations:Vapi (Gujarat)Division:UPSAcademic Qualification:B.E. or Diploma - Electronics & Communication / Electrical / Power ElectronicsExperience:1-3 years of experience in installation, commissioning and troubleshooting of electronic equipmentPreferred Knowledge:Basic...

  • sales and service executive

    2 days ago

    Vapi, Gujarat, India suvidhi industries Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Description – Sales & Service ExecutiveCompany: Suvidhi Industries Pvt. LtdJob Title: Sales & Service Executive (Field Role – Wastewater Treatment Chemicals)Location: Based in Vapi (field job)About the Company:Suvidhi Industries Pvt. Ltd. is a Vapi-based chemical trading company supplying industrial chemicals like caustic soda, acids, and solvents....

  • We are hiring a Service Engineers in Vapi

    6 days ago

    Vapi, Gujarat, India Mspire Ventures Full time ₹ 15,000 - ₹ 25,000 per year

    Job Description: We are hiring a Service Engineers in Vapi.Job Title: Service Engineers(Only Male Can Apply)Freshers are welcome to applyLocation: VapiVacancies: 3Working Hours: 9:30 AM to 6:00 PMKey Responsibilities:Perform troubleshooting and technical support for electrical and mechanical equipment.Conduct field service, maintenance, and repair...

  • We are hiring a Service Engineers in Vapi

    5 days ago

    Vapi, Gujarat, India Mspire Ventures Full time ₹ 15,000 - ₹ 25,000 per year

    Job Description:We are hiring a Service Engineers in Morbi.Job Title: Service Engineers(Only Male Can Apply)Freshers are welcome to applyLocation: VapiVacancies: 3Working Hours: 9:30 AM to 6:00 PMKey Responsibilities:Perform troubleshooting and technical support for electrical and mechanical equipment.Conduct field service, maintenance, and repair...

  • Site Service Engineer

    7 days ago

    Vapi, Gujarat, India Harsh Placement Services Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Job Description: Job Description :  HPS/2024/617Site Service EngineerMale20 to 2DEEOur company undertakes projects for Steam Boilers, Cogeneration systems, Trigeneration systems and Thermic fluid heaters on Built, Own, Operate and Transfer (BOOT) basis.The company also took up business of sale of steam and heat by operating and maintaining already...

  • Sales Associate

    4 days ago

    Vapi, Gujarat, India Lenskart Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job requirements Key Responsibilities Customer Services- Meet & Greet the customers- Assisting customers throughout the shopping journey- Sharing product features & benefit with the customers- Explaining services , building trust & loyalty- Resolving Customers queries pre & post Sale- Ensure product delivery to the customer on time- Receive feedback from...

  • Car Showroom Sales Executive

    1 week ago

    Vapi, Gujarat, India Amar Cars Full time ₹ 30,00,000 - ₹ 90,00,000 per year

    Company OverviewAmar Cars Pvt Ltd, situated in the automotive industry with its headquarters in Vapi, offers a luxurious and customer-centric experience at its state-of-the-art showroom facilities. Committed to unparalleled service quality, we strive to provide an unforgettable experience by delivering optimum value for your investment in MSIL products. Our...

  • Inbound Sales Executive

    7 days ago

    Vapi, Gujarat, India Harsh Placement Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:  Job description   HPS/2024/703Inbound Sales ExecutiveMale11 to 3BA/B.Com/MBA An inbound sales representative's job is to sell a company's products or services to potential customers who reach out first: Respond to inquiries: Answer calls, emails, live chats, and other messages from potential customers Provide information: Offer...