Service Engineer

1 day ago


Vapi, Gujarat, India Meril Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title:

Service Engineer – Service & Maintenance (Radiology & Imaging Systems)

Department:

Service & Maintenance – Radiology Division

Location:

Vapi, Gujarat / Field-based (Pan India)

Reports To:

Manager / Senior Manager – Service & Maintenance

Job Purpose:

To ensure
installation, maintenance & repair, and efficient operation
of
radiology and imaging systems
including
X-Ray, C-Arm, Digital Radiography (DR), and CT equipment
, through effective service execution, preventive maintenance, and customer support.

Key Responsibilities:

1. Installation, Service & Maintenance

  • Perform
    installation, calibration, and validation
    of
    X-Ray/ C-Arm/ DR, and CT systems
    at customer sites & repair in factory production.
  • Execute
    preventive and corrective maintenance
    schedules to ensure high system uptime and reliability.
  • Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.
  • Ensure that all service activities comply with manufacturer guidelines,
    AERB regulations
    , and internal quality standards.

2. Customer Support & Troubleshooting

  • Provide prompt and effective on-site technical support for service calls, ensuring
    minimal downtime
    .
  • Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.
  • Maintain clear communication with customers regarding service progress, timelines, and outcomes.
  • Ensure service quality aligns with Meril's commitment to excellence and customer satisfaction.

3. Preventive Maintenance & Documentation

  • Plan and execute
    preventive maintenance schedules
    for installed imaging systems.
  • Maintain accurate service records, preventive maintenance logs, and calibration reports.
  • Prepare service reports, installation certificates, and equipment performance evaluations.
  • Monitor spare parts consumption and inventory levels for timely replacement and availability.

4. Compliance & Safety

  • Follow
    AERB and ISO 13485
    safety standards during maintenance and servicing operations.
  • Ensure radiation protection measures are adhered to during installation and maintenance activities.
  • Maintain adherence to environmental, health, and safety protocols at all work sites.

5. Coordination & Continuous Improvement

  • Coordinate with
    Quality, R&D, and Production
    teams to communicate recurring field issues and design feedback.
  • Contribute to service improvement initiatives, reliability enhancement, and customer training programs.
  • Support the team during audits, inspections, and performance evaluations.

Qualifications and Experience:

  • B.E. / B.Tech (Biomedical or Electronics Engineering)
    or equivalent qualification.
  • Minimum 5 years of experience
    in
    service and maintenance of X-Ray/ C-Arm/ DR & CT imaging systems.
  • Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices.
  • Exposure to
    AERB safety norms, calibration protocols, and medical equipment servicing standards.

Skills and Competencies:

  • Fluent in
    English (spoken and written)
    with excellent communication and documentation skills.
  • Strong
    technical, analytical, and diagnostic abilities
    in electrical, electronic, and mechanical domains.
  • Good understanding of
    medical imaging technologies
    and their operational principles.
  • Customer-focused approach with strong interpersonal and coordination skills.
  • Proficiency in
    MS Office, ERP systems, and service documentation tools.
  • Willingness to travel extensively across sites for service requirements.

Key Performance Indicators (KPIs):

  • Equipment uptime percentage and service response time
  • Customer satisfaction and feedback rating
  • Preventive maintenance compliance rate
  • Reduction in repeat service calls
  • Quality and accuracy of service documentation

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