Customer Service Executive

2 hours ago

Mumbai, Maharashtra, India Randstad Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Please find belwo attached JD and if you are intrsted please fill the below google form

Only F2F candidates can apply and copy the below URL and open in new window or tab

Location: Andheri Mumbai

For client Details pls connect with me:

Receive inbound chat/call/email queries for MM pre & post booking from the

customers.

Respond to and resolve for customer service issues with the highest quality and as per the

metrics put in place.

Document all chats/calls with regards to customer queries/complaints accurately using CRM

and our Proprietary tool.

Follow up (Chat, Call and Email) with customers in case of pending / escalated issues.

Communicate clearly and effectively with customers.

Deliver Outstanding Customer Experience to each and every Customer who has called in.

Provide process improvement feedback to team leaders and managers, so that we can do the

best for the customer.

Productivity - Number of chats handled, resolution time, first response time.

Quality - CSAT, Quality score.

Self-Management

Responsibilities

Maintain a descent and agreeable Chat/Voice Handling duration with 100% compliance to

documentation.

Ensure Positive Outcome with every Interaction.

Comprehend the query patiently to avoid repeat contacts.

Rostered for 9 hours, expected to be online 8 hours; 6 days a week, with one rotational week

off.

Maintain integrity and hygiene with all customer and internal interactions.

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