Key Account Manager

Job Description

Key Account Manager:

Own the end‑to‑end performance of Vaccines Portfolio within ESI institutions and its industrial catchment areas by:

(1) Creating clinical demand among prescribers and end‑users.

(2) Securing and expanding budget headroom by influencing Purchase Committee.

(3) Ensuring fast liquidation via robust demand Generation by awareness generation across industrial clusters from which ESI beneficiaries originate, in partnership with ESI officials and employer stakeholders.

Key ResponsibilitiesA) Demand Creation (Clinical & Scientific)

• Drive scientific awareness and preference for our company's Vaccines with department heads, medical officers, and prescribers; deliver high‑quality, needs‑based detailing using approved scientific content and customer‑focused selling techniques.

• Plan and execute HCP meetings, DAP for user departments & Consumer Awareness programs to widen user base and usage intensity within the institution.

• Maintain current, approved promotional materials; execute an agreed coverage plan; capture interactions and follow‑ups in CRM.

B) Budget Headroom Creation (Access & Institutional Influence)

• Map and engage institutional stakeholders e.g. HODs, Medical Superintendent, Purchase officers for favorable budget allocations for our product.

• Creating awareness among ESI beneficiaries through industrial area outreach programs.

• Engaging ESI hospitals, dispensaries, and decision-makers to secure inclusion and budget allocation.

• Coordinating with company for smooth vaccine supply and liquidation.

C) ESI Ecosystem Outreach & Industrial Awareness

• Build strong relationships with ESI Corporation stakeholders (Regional/State Directors, Medical Superintendents, Industrial Welfare Officers) and ESI hospitals/dispensaries to ensure availability and recommendation of our product.

• Plan and execute educational sessions, health talks, and vaccination camps in industrial clusters to reach ESI‑insured beneficiaries and their families in coordination with HR/CSR teams of employers.

E) Data, Insights & Collaboration

• Maintain an institution & ESI dashboard (coverage, conversion, dose uptake by department/cluster, stock days, expiries) and convert insights into monthly action plans.

• Uphold company ethics, compliance, and scientific integrity in all interactions; represent organizational values consistently.

Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide

Required Skills:

Account Management, Account Management, Collaboration, Communication, Contract Management, Cross-Functional Teamwork, Customer Experience Management, Customer Needs Analysis, Customer Relationship Management (CRM), Customer Satisfaction, Demand Generation, Diversity and Inclusion (D&I), Enterprise Resource Planning (ERP), Ethical Compliance, Health Administration, Healthcare Reimbursement, Integrity Management, Internal Medicine, Market Analysis, Medical Governance, Medical Review, Pharmaceutical Regulatory Compliance, Product Knowledge, Purchasing Management, Sales Operations {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

10/31/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R368028

---