Crm Manager

54 minutes ago

Ghaziabad, Uttar Pradesh, India 8c24b58b-2541-46b9-bfda-71f47fe5f5f2 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Overview

The CRM Manager will be responsible for managing the end-to-end customer lifecycle. This includes handling bookings, agreements, payments, customer queries, possession processes, and ensuring a seamless and professional experience for every customer. The ideal candidate must be experienced in real estate CRM operations and possess strong communication and problem-solving skills.

Key Responsibilities

Customer Lifecycle Management

  • Manage customer onboarding from booking to possession.
  • Coordinate for timely execution of Allotment Letters, Builder-Buyer Agreements (BBA), Demand Letters, and other documentation.
  • Maintain accurate and updated customer records and payment schedules.

Payment & Collection Management

  • Track payment timelines and follow up for collections as per schedule.
  • Share demand letters, reminders, and balance confirmation statements.
  • Coordinate with finance/accounts for payment reconciliation.

Customer Query & Issue Resolution

  • Handle customer queries through calls and emails.
  • Address complaints and provide timely resolution in coordination with internal teams.
  • Maintain high levels of customer satisfaction and positive relationship management.

Coordination with Internal Departments

  • Support sales team during booking formalities and documentation.
  • Ensure timely updates on possession timelines and project progress.

Possession & Handover

  • Manage possession documentation, site coordination, and handover processes.
  • Ensure all NOCs, clearances, and outstanding dues are settled before handover.

Reporting & Compliance

  • Prepare weekly/monthly MIS reports on bookings, collections, agreements, and possession status.
  • Ensure RERA compliance in documentation and communication processes.

Required Skills & Competencies

  • Strong knowledge of real estate CRM operations
  • Excellent communication and interpersonal skills
  • Proficiency in CRM software, MS Excel, and documentation
  • Strong follow-up, coordination, and problem-solving ability
  • Ability to handle pressure and manage customer expectations
  • Professional, customer-centric, and organised work approach

Qualifications

  • Graduate / Post-Graduate (MBA preferred)
  • 510 years of experience in real estate CRM operations
  • Experience in residential project CRM is highly preferred

DPride Developer, Channel Partner"

Address: A1/214, UPSIDA, Swadeshi Compound, Kavi Nagar Industrial Area, Ghaziabad-201001

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