Business Support, Concierge

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.Making sure to demonstrate professional and polite responses in telephone responses.Ensure personal preventability and dress in the assigned uniform Receive, inform, guide visitors including co-ordination with employeesPreparation of database of Client contacts and updatingResponsible for maintenance and upkeep of front officeEnsure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazinesEnsure compliance of regulations / requirements of JLL management.Provide assistance in general administrative activitiesProvide assistance to the Help Desk as requiredContribute to the Monthly Management Report to (Client)Participate in Emergency Evacuation procedures including crisis management and business continuity.Develop the necessary policies and procedures required for all functions within the scope of ReceptionTo act as a back-up to Help Desk in case of emergency / requirementResponsible for ensuring availability of magazines/ brochures and (Client) directory signageCo-ordinate for flower arrangementsAssist in utilization of conference roomsCo-ordinate with Facility team for event management Experience in Front Desk and Back Office processes is required with strong Administration Skills.Strong Customer Service focusExcellent people skills and ability to interact with a wide range of client staff and demandsKnowledge of Occupational Safety requirementsStrong PC literacy and proven ability to manage daily activities using various systems.Demonstrated experience with continuous improvement initiatives highly desirableDemonstrated experience with client reporting and preparation of reports required.  See individual Performance Measurement Agreements.Compliance with the Service Level Agreement established between Jones Lang LaSalle and (Client)Location: On-site –Mumbai, MHScheduled Weekly Hours:40If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.