Customer Support Executive

6 days ago

Delhi, Delhi, India Divine Hindu Full time ₹ 1,80,000 - ₹ 2,00,000 per year

Customer Support Executive

Location: Sector-27, Gurgaon

Employment Type: Full-Time (Work from Office)

Salary: Up to ₹18,000-20,000 (In Hand)

Work Timings: 9:00 AM to 6:30 PM, Monday to Saturday, one weekly off

About Us )

Divine Hindu is a brand dedicated to offering authentic Rudraksha and spiritual products, helping individuals embrace spirituality in their daily lives. As a rapidly growing company, we prioritize customer satisfaction by providing high-quality products and excellent support services.

Job Summary

We are seeking a Customer Support Executive to handle customer inquiries, resolve issues, and provide product guidance. The ideal candidate will be responsible for ensuring a seamless customer experience through effective communication across multiple channels, including phone, email, and chat.

  • Key Responsibilities
    Customer Assistance – Respond promptly to customer inquiries regarding products, orders, and services via phone, email, and chat.
  • Issue Resolution – Address customer complaints or concerns with professionalism and patience, ensuring a positive resolution.
  • Product Knowledge – Maintain a strong understanding of our spiritual products to offer accurate information and recommendations.
  • Follow-ups & Retention – Proactively follow up with customers to ensure satisfaction and encourage repeat purchases.
  • Documentation – Maintain accurate records of customer interactions, queries, and resolutions in the system.
  • Collaboration – Work closely with other departments to enhance customer service and streamline support processes.
  • Required Skills & Qualifications
    Excellent communication skills in Hindi and English.
  • Empathetic and customer-oriented approach to problem-solving.
  • Basic computer skills (MS Office, CRM tools, email handling, etc.).
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Prior experience in customer support is preferred but not mandatory.
  • Experience
    6 months – 2 years of experience in customer service, telecalling, or support roles.
  • Freshers with strong communication skills and a customer-first approach are also welcome.

How to Apply

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