Customer Support Executive

11 hours ago

Delhi, Delhi, India Muditam Ayurveda Full time ₹ 20,000 - ₹ 22,000 per year

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Job description

Job Title

: Customer Support Executive

Job Type:

Full-time, Work from Office (WFO)

Shift Timing

: 9:00 AM – 6:00 PM (6 Days Working)

Location:

Chhatarpur (Delhi)

Salary:

₹20000-₹22000

Experience:

Fresher & Experienced both

Industry:

Health & Wellness | Nutraceuticals

About Muditam Ayurveda

Muditam Ayurveda is a diabetes-focused health and wellness company dedicated to helping people manage Type 2 Diabetes. We provide trusted, natural, and result-oriented products backed by research. Our mission is to transform diabetes management and improve millions of lives.

Who We're Looking For

We are looking for proactive and customer-focused Customer Support Executives

to manage customer queries related to RTO shipments, lost orders/data complaints, and service-related issues. This role requires excellent communication skills, problem-solving ability, and a strong focus on ensuring customer satisfaction.

Key Responsibilities:

  • Handle inbound and outbound calls/emails/chats related to RTO (Return to Origin), lost orders, delivery delays, and product-related issues.
  • Provide clear updates to customers and resolve complaints in a professional manner.
  • Coordinate with logistics/courier partners to track and resolve RTO or lost order cases.
  • Maintain accurate case records and update the CRM with every interaction.
  • Escalate unresolved or critical cases to the operations/logistics team for faster closure.
  • Proactively follow up with customers to ensure resolution and build trust.
  • Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).

What We Offer:

  • Competitive fixed salary with performance-based growth.
  • Supportive and collaborative work culture.
  • Regular learning and development opportunities.
  • Stability and long-term career growth within the company.
  • Healthy work-life balance with daytime office hours.

Requirements:

  • Minimum Graduate qualification.
  • Excellent spoken English & Hindi is mandatory.
  • Fresher - 1 year of experience in Customer Support / BPO / E-commerce / Logistics.
  • Strong problem-solving ability and patience while handling escalated cases.
  • Ability to multitask and work under pressure.
  • Comfortable working full-time from office (Chhatarpur location).

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