Customer Support Executive

4 days ago

Delhi, Delhi, India Ayra Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company Description

At Ayra Gifting, our mission is to revolutionize B2B loyalty and reward fulfillment through intelligent corporate gifting solutions. By combining industry expertise with cutting-edge technology, we deliver scalable and impactful gifting experiences. From digital redemptions to last-mile deliveries, we simplify gifting processes with precision and care. Powered by Genefied.AI, Ayra seamlessly integrates data analytics to make every gift meaningful, creating lasting impressions.

Role Description

This is a full-time, on-site role for a Customer Support Executive located in Delhi, India. In this role, the selected candidate will be responsible for addressing customer inquiries and resolving issues in a professional and timely manner. Daily responsibilities include providing exceptional customer service, managing online and technical support, and ensuring customer satisfaction with Ayra's offerings and services. The Customer Support Executive will act as a vital point of contact between clients and the company to maintain strong relationships and ensure quality service delivery.

Role Deliverable

  • Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
  • Experience in delivering Online Support and managing inquiries through digital communication channels
  • Proficiency in offering Technical Support and resolving technical issues
  • Excellent interpersonal and communication skills for effective customer interactions
  • Ability to work on-site in Delhi, India, and handle customer concerns quickly and efficiently
  • Prior experience in customer-facing roles and familiarity with CRM tools is a plus
  • Problem-solving mindset and a commitment to ensuring a positive customer experience
  • Handle
    inbound and outbound customer calls
    from the office
  • Communicate clearly and confidently in
    English and Hindi
  • Support customers with queries related to
    products, services, offers, campaigns, gift cards, vouchers, and orders
  • Conduct
    KYC verification
    ,
    gift address confirmation
    , and
    order/delivery status follow-ups
  • Record feedback after gift or service delivery
  • Coordinate with internal teams for prompt issue resolution
  • Escalate unresolved cases to the Team Lead as per SOP
  • Update CRM systems, call logs, and customer records accurately
  • Adhere to company policies, call quality standards, and compliance norms

Required Skills

  • Mandatory:
    Fluency in
    English and Hindi
    (spoken)
  • Preferred:
    Knowledge of
    any regional language
    (e.g., Telugu, Tamil, Kannada, Marathi, Bengali, etc.)
  • Clear voice, good listening skills, and professional call etiquette
  • Customer-centric approach with problem-solving ability
  • Comfortable working from office and handling voice processes
  • Basic computer skills (CRM, MS Excel, email handling)

Eligibility

  • Minimum qualification:
    Graduate (Bachelors Degree)
  • Freshers with strong communication skills are encouraged
  • Prior experience in
    Customer Support / BPO / Voice Process
    is an advantage

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