Service Desk Engineer

6 days ago


Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Provide technical support to end-users through phone, email, or chat for desktop issues related to Active Directory, IT services, and troubleshooting.
  • Manage service desk tickets using ServiceNow platform to ensure timely resolution of customer queries.
  • Collaborate with internal teams such as Network Operations, Hardware Engineering, and Software Development to resolve complex technical issues.
  • Maintain accurate records of all incidents reported through the service desk portal.
  • Ensure compliance with SLA targets by resolving high-priority tickets within agreed-upon timeframes.

Desired Candidate Profile

  • 1-2 years of experience in a similar role providing technical support for desktops/laptops/printers/phones/software/hardware issues.
  • BCA (Computers) / BCA (Computer Applications) degree from a recognized university.
  • Strong understanding of ITSM principles and practices; knowledge of Service Desk Management tools like ServiceNow Ticketing Tools.


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