
Service Desk Engineer
6 days ago
Roles and Responsibilities
- Provide technical support to end-users through phone, email, or chat for desktop issues related to Active Directory, IT services, and troubleshooting.
- Manage service desk tickets using ServiceNow platform to ensure timely resolution of customer queries.
- Collaborate with internal teams such as Network Operations, Hardware Engineering, and Software Development to resolve complex technical issues.
- Maintain accurate records of all incidents reported through the service desk portal.
- Ensure compliance with SLA targets by resolving high-priority tickets within agreed-upon timeframes.
Desired Candidate Profile
- 1-2 years of experience in a similar role providing technical support for desktops/laptops/printers/phones/software/hardware issues.
- BCA (Computers) / BCA (Computer Applications) degree from a recognized university.
- Strong understanding of ITSM principles and practices; knowledge of Service Desk Management tools like ServiceNow Ticketing Tools.
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